Manager, Customer Success

About The Role

We are looking to hire our first Customer Success Manager who can help enhance the client community experience across Electives partners. As a Customer Success Manager, you will be the day-to-day contact for our clients and establish processes internally and externally that lead to genuine relationships and more successful implementation and user experiences. 

Who you are: 

You are an exceptional project manager and love making sure that things roll smoothly. You can turn complex, multi-faceted projects into seamless experiences. You're a systems builder and you bring structures to your teams. You proactively anticipate the needs and pain-points of your clients, and don't shy away from difficult conversations. You have a continuous-growth mindset both for yourself, and for the experience of your clients. 

Responsibilities

• Listen to client priorities and ensure that they are communicated to the Learning Experience team. 
• Oversee all class logistics to ensure a smooth user experience: calendar invites, event links, facilitation of classes, invoicing, surveying, follow up, and more. 
• Ensure that the Teacher to Client connection and communication is flawless. 
• Problem solve and design new solutions to improve the client experience; communicate and propose improvements to our Engineering and Product team.
• Support curriculum development with our VP of Learning Experiences
• Create client facing reports leveraging our real time data analytics 
• Design marketing materials and other supporting services to help clients roll out Electives to their employees

Qualifications

• 4+ years experience working in a client success or client facing capacity  (Bonus: if you have worked with HR/People/L&D/DE&I leaders within organizations)
• Comfort working in fast-paced environments.
• Startup experience preferred

About Electives

Electives is on a mission to build the most engaging online school for employees that has ever existed. We have quickly grown to over 50 employer clients globally and we are backed by top investors, including Boston Seed, Accomplice, and Bertelsmann Media.

We are building a new kind of Learning and Development (L&D) and Diversity, Equity & Inclusion (DE&I) platform that connects employees to unique teachers - from pro athletes, FBI agents, top professors, social justice advocates and more. We believe that great teachers can be life-changing and we help organizations facilitate learning experiences that their employees love.

The Electives Culture: 

Since we help drive learning cultures at other organizations, it's no surprise that culture is extremely important to us. We strive to attract people who:

• Embrace Differences and actively seek as well as respectfully express perspectives; our best learning comes from our differences.
• Take ownership, roll up their sleeves and do something when they see an improvement opportunity.
• Are bold and try new ways of solving old problems. After all, we are trying to change the face of learning in the workplace.
• Commit to the best idea regardless of where it came from. Innovation is more important than tenure or titles.
• Have a Growth Mindset. We are building something new that does not exist; we do not have all the answers, but are confident we can find them.
• Play the long game and don't take shortcuts. We make decisions that build products and relationships for the future. 
• Have each other's back and always look for ways to elevate their coworkers. We succeed as a team and we fail as a team.

Why Join Us?

• Create a meaningful impact: Our team has big dreams to change how we think about learning as adults and what quality learning can do for employees' and companies' futures.
• Get access to unlimited learning: Every employee can take any Elective on any given day. We also provide a learning stipend for you to learn on your own outside of our offerings.
• Be a part of the founding team: Help build a company and shape the culture from the ground up as one of our first ten employees. 
• Get compensated: we provide competitive salary, equity, and benefits. Electives will also make a donation to the charity of your choice during your first week.
• Spend more time with your loved ones: Enjoy flexible work hours and location, including a home office stipend. We also have a flexible vacation/time-off policy with volunteer and DEI days off included.