AARK00310 - Customer Success Manager

About Us

Aarki is an AI company that builds advertising solutions to drive mobile revenue growth. We use AI to find audiences in a privacy-first world by using trillions of contextual bidding signals coupled with proprietary behavioral models. Our audience engagement platform includes a full-service agency team and Unified Creative Strategy that delivers ad creative ideation and execution. We have worked with hundreds of advertisers over 14 years and see 5M mobile ad requests per second from over 10B devices driving performance for publishers and brands. It is independently operated and headquartered in San Francisco, CA with offices across the United States, EMEA, and APAC.

Role Overview

We are seeking a Customer Success Manager, based in Seoul, Korea. This role will contribute to growing revenue and building strategic relationships with our customers by understanding our customer’s business, challenges, goals, and opportunities. This role will report to the Head of APAC Client Success to join our Sales organization. The individual will lead the work with internal teams to solve the challenges and provide data-driven insights and metrics to the customers. As a member of the Customer Success team at Aarki, you will work closely with some of the biggest gaming and non-gaming customers both existing and new businesses (driven by sales).

Responsibilities:

• Develop and maintain strong relationships with clients, serving as their trusted advisor and advocate within the company.
• Strategically retain and expand our revenue with critical customers
• Understand clients' business objectives and challenges and work collaboratively to develop strategies for achieving client’s goals through Aarki’s products and services.
• Onboard new clients efficiently, ensuring a smooth transition and providing training and guidance on our platform and tools.
• Monitor client usage and performance metrics, proactively identifying opportunities for optimization and growth.
• Partner with our customers in a consultative manner to drive their marketing needs.
• Work cross-functionally with internal and external teams to develop customer success plans that outline their critical success factors and metrics for success and leverage Aarki’s resources.
• Optimize, track, and analyze the performance of your campaign portfolio.
• Stay informed about industry trends and best practices, sharing insights and recommendations with clients to help them stay ahead in the competitive gaming landscape.

Skills & Experience:

• 3-5 years of client-facing, performance marketing experience or related role
• Knowledge of the programmatic industry, ability to optimize, track, and analyze account performance 
• An excellent storyteller and communicator. You can present data-driven insights and provide recommendations.
• Performance marketing experience in the gaming vertical is a plus.
• Ability to speak Business Korean and English
• Ability to speak Business Japanese and/or Business Mandarin a plus
• College degree in business, communication, marketing or relevant experience in a client-facing role.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced, dynamic environment, start-up environment

회사 소개

아키(Aarki)는 모바일 앱의 수익 성장을 도와주는 모바일 광고 솔루을 제공하는 AI 회사니다. 자적인 AI 모델과 방대한 광고 비딩 데이터를 활용함과 동시에 개인정보 보호를 최우선 시 하여 잠재 고객을 찾고, 성공적인 광고에 필수적인 크리에이티브 전략을 같이 제공합니다. 창립 이후 14 동안 글로벌 퍼포먼스 마케을 집행해오고 있으며, 미국 샌프란시스코에 위치한 본사를 비롯, EMEA 및 APAC 전역에 지사를 두고 있습니다.

주요 무

• Develop and maintain strong relationships with clients, serving as their trusted advisor and advocate within the company.
• Strategically retain and expand our revenue with critical customers
• Understand clients' business objectives and challenges and work collaboratively to develop strategies for achieving client’s goals through Aarki’s products and services.
• Onboard new clients efficiently, ensuring a smooth transition and providing training and guidance on our platform and tools.
• Monitor client usage and performance metrics, proactively identifying opportunities for optimization and growth.
• Partner with our customers in a consultative manner to drive their marketing needs.
• Work cross-functionally with internal and external teams to develop customer success plans that outline their critical success factors and metrics for success and leverage Aarki’s resources.
• Optimize, track, and analyze the performance of your campaign portfolio.
• Stay informed about industry trends and best practices, sharing insights and recommendations with clients to help them stay ahead in the competitive gaming landscape.

자격 요건

• 경영학, 광고홍보학, 커뮤니케이학 또는 관련 분야의 학사 학위
• 모바일/프로그래매틱 광고 관련 지식 및 경험 
• 데이터 기반 성과 분석 및 스토리링 능력
• 비즈니스 영어 소통 능력 
• 스타트 환경에 맞는 적극적/자율적인 태도
  

우대사항

• 3+ 퍼포먼스 마케 경력
• 비즈니스 일본어 또는 중국어 소통 능력 

근무지

• 서울 강남구 헤란로 (역삼역 3번 출구)