Access Technician II

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
Access Tech II is responsible for providing advanced technical support across Video, DOCSSIS (Data Over Cable Service Interface Specification) and Critical Infrastructure systems and development, maintenance and enhancements of operations of each respective system.
Responsibilities

• Act as primary point of contact in determining source of signal impairments in partnership with field and Network Operation Center (NOC) employees to facilitate quick resolution of issues identified.
• Install and align satellite dishes, including fine tuning of feed horns and replacement of low noise block converters.
• Install, replace, and align various types of off-air antennas for very high frequency (VHF) and ultra-high frequency (UHF) television and radio reception.
• Utilize computer software and test equipment for variety of measurements including: satellite alignment, Radio Frequency levels, signal to noise, carrier to noise, low frequency disturbances, composite triple beat, composite and discrete second order beat, depth of modulation and audio deviation.
• Partner with network engineers to facilitate proper operation, maintenance, and restoration of high speed data network.
• Build and operate cable modem termination systems, cable modems, and basic networking equipment. Maintain, adjust and document video carrier levels, audio video ratio, depth of modulation, audio deviation.
• Perform infrared testing on electrical switch gear, breaker panels and schedule maintains / repairs based on finding. Generate the associated reporting for supervisor / manager review.
• Setup and operation of Headend equipment including but not limited to: signal processors, modulators, demodulators, satellite receivers, integrated receiver descramblers, digital receivers, and transcoders, combining and splitting networks, laser transmitters, Fiber optic receivers.
• Responsible for monitoring Headend cooling and coordinates with air-conditioning specialists to maintain proper system operation.
• Install, test and maintain emergency alert systems and backup powering systems- including Generators, Uninterruptible Power Supplies, and temporary feeds and support after-hours emergency response stand-by.
• Responsible for ensuring proper Optical Transport Network (OTN) operation and that the maintenance schedule is followed.

Qualifications

• High School Diploma or equivalent; technical school certification, equivalent college courses, or on the job experience
• Minimum of 6 months success as an Access Tech I and in good standing
• SCTE Broadband transport specialist certification or equivalent
• Knowledge of test equipment including Analog and quadrature amplitude modulation (QAM) analyzers, optical time-domain reflectometer (OTDR), etc.
• Familiar with optical splice patch panels, optical couplers, and appropriate optical connector handling and cleaning procedures
• Good written and oral communication skills
• Must be able to participate in after-hours emergency response stand-by
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required as well as 24 hours standby when needed
• Clean and valid Driver's License with ability to travel to other work locations as necessary
• The employee is required to utilize all safety equipment and protocol to maintain a safe environment ensuring all work-related tasks are performed in a manner that follows Company and OSHA safety rules and regulations. The employee is occasionally required to climb, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. While performing the duties of this job, the employee is subject to occasionally working aloft

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
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Nearest Major Market: Alexandria Louisiana