Accommodation Supervisor

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Accommodation Department as the Accommodation Supervisor.

Anantara The Marker Dublin Hotel is part of the Leading Hotel of the World, and aims to offer all the experiential luxury Anantara Hotels & Resorts is renowned for. 

To Apply for this role you must currently have the right to work in Ireland. We can not consider anyone who does not have the right to work in Ireland.

Specific Duties as Accommodation Supervisor

• To be in line with Standard Operational Procedures issued on commencement of employment. 
• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance (LHWQA) targets and that the highest standards of luxury and quality are delivered consistently to our guests.
• To deliver excellent care to our guests.
• To carry out departmental audits to ensure Leading Hotels of the World is achieved by all team members.
• To ensure that the Hotel’s Vision & Mission statement is communicated to the team.
• To ensure that areas of responsibility are clean and well-maintained. 
• To ensure that the ambience in departments (lights, music and temperature) are controlled.
• To report defective materials and equipment to the appropriate departments.
• To ensure that all new initiatives are implemented in the agreed time frame.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To attend meetings as required.
• To ensure there is management presence in all departments at all times.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
• To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures.
• To ensure departmental sales are achieved in line with the hotel budget.
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
• To drive business results through revenue growth and cost savings efficiency.

People

• To assist in the recruitment and selection of team members.
• To appraise all team members in accordance with the agreed appraisal procedure.
• To ensure that all team members comply with the employee handbook.
• To manage the Timepoint System for relevant departments.
• To ensure holidays, bank holidays and lieu time are managed for all team members.
• To ensure departmental daily briefings are carried out at relevant times.
• To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM (Electronic counter-countermeasure) when required.
• To ensure that all team members are rostered in accordance with the Organisation of Working Time Act.
• To ensure that all team members adhere to the hotel’s grooming procedures.
• To identify and develop key team members and develop a succession plan in conjunction with Human Resources.
• To train all team members to have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards of quality are delivered consistently to our guests.

Qualifications

Previous experience supervising in Housekeeping in a hotel or Guest house

Additional Information

What do we have to offer you:

• Competitive Salary
• Career Progression
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels
• Excellent Room Employee Rates in over 800 Minor Hotels properties worldwide
• Unlimited access to our eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support 
• Complimentary provision and laundry of uniforms