Account Coordinator

Who We Are:

StackCommerce is the leading product discovery platform for publishers and brands. Our award-winning solution allows users to discover and purchase products on the publisher sites they visit daily. We provide 2500+ merchants and retailers with unmatched exposure through product listings and shoppable articles. For publishers, we power white-labeled e-commerce shops with on-site checkout for readers. We’ve helped over 1,000 publishers monetize with commerce, including Recurrent, Hearst, Mashable, NY Post, TMZ, MarketWatch, and more.

The Role:

StackCommerce is looking for an account coordinator, who can help our Account Management team maintain client relationships. They will be a valued member of the team, helping the Account Managers maintain communication with clients, liaising with internal sales and marketing teams, and managing client performance.

This role is a contract to full-time hire position.

What You'll Do:

• Communicate regularly with clients to provide customer support, performance updates, reporting and more.
• Address client questions, finding opportunities to be proactive in solution building 
• Coordinate meetings, delivery minutes, and track action items 
• Escalate potential issues and opportunities to the appropriate Account Manager 
• Work with Account Managers and clients to deliver content and promotional materials, ensuring deadlines are met weekly 
• Assist with the development and implementation of a clients’ content and promotional plan
• Manage client performance and report to Account Managers regularly on performance issues. Track weekly progress towards team goals. 
• Support delivery of Quarterly Business Review presentation and other client facing material 
• Assist Account Managers on ad hoc projects, building tasks and managing priorities to ensure project plans meet deadlines 
• Work with internal stakeholders to optimize promotional assets and processes based on performance and client feedback.
• Work with internal teams to build efficiencies in existing processes 
• Provide administrative support to the account management team, including development and organization of meeting materials

About You:

The ideal candidate will have a keen eye for attention to detail, enjoy working with clients and helping clients solve problems, and will have a strong bias for organization. They should be a self-starter, who is an effective communicator with both clients and colleagues. 

What You'll Bring:

• Preferred: 1-2 years of experience in Sales, Marketing, or Customer Success Management 
• Preferred: 1-2 years of experience in a client facing role 
• Bachelor’s degree in Business, Marketing, or related field 
• Well organized and creative problem solver
• Strong oral, written, and interpersonal communication skills 
• Ability to work with tight deadlines and solve for near term deliverables 
• A determined attitude to get things done 
• Ability to manage multiple projects and tasks with grace, efficiency, and ownership 

What to Expect:

• Intro Call: You’ll hop on a quick call with the hiring manager so we can get to know you better — and you can learn a little more about the role. 
• Remote-Team Interview: You’ll be meeting with 2-3 team members on a video call. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Final Video Call: This is a great opportunity to get to know one of our senior executives over video.
• Offer: We send over an offer and you (hopefully) accept! Welcome to Stack!

Compensation:

Our overall compensation and rewards package includes base pay, bonus or commission, and a variety of benefits. Base pay is determined within a range that allows you the opportunity to progress as you grow and develop within a role.  The anticipated annualized salary range for this role is $56,300 - $76,100 (this range may be modified in the future based on changing market conditions).  Your initial base pay will be determined based on several factors, including demonstrated skills, relevant education or training, experience, qualifications, travel requirements, and job location.

Benefits + Perks:

As a company, we have a lot to offer for the right candidate:

• Health Benefits: We offer medical, dental, vision, life, and short-term and long-term disability insurance.
• 401K: Eligible on your first day of employment.
• Super Flex Time: Run errands as needed, just get your stuff done.
• Unlimited Vacation: Take time to unwind with unlimited PTO, plus an office closure between Christmas and New Year’s.
• Generous Parental Leave Program: 12 weeks of paid pregnancy disability and baby bonding leave, as well as 4 weeks of paid paternity leave that must be taken within the first six months of the birth.
• Learning Budget: Dollars towards eLearning courses, eBooks, and more.
• WFH Office: Home office stipend and internet dollars to set you up for success.
• Events: Happy hours, team bonding budgets and culture events (even while remote!) and an annual company offsite.

Stack Highlights:

By the numbers...

• We’ve paid our publisher and merchant partners $150+ million and counting!
• We’ve been a profitable business from day 1.
• We work with 1k+ media publishers including Mashable, TMZ, NY Post, & others.
• We’ve been a ‘BuiltinLA Best Place to Work in LA’ for 2 years straight.
• We’re currently a fully-remote team with 110 teammates. Are you next?

StackCommerce values a diverse workplace and strongly encourages people of color, LGBTQIA+, GNC, and NB individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We respect and seek to empower each individual and support diverse cultures, perspectives, skills, and experiences within our workforce.

StackCommerce is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.