Account Coordinator

JOB DESCRIPTION Account Coordinator Location: Pasadena, TXPosition Summary: Our client in the Pasadena, TX area is looking for an Account Coordinator to be a liaison between the market and all departments within the company Essential Functions: • Main Responsibilities • Provide customers with daily customer service for all requests and needs. • Serve as the main contact for customers and the outside sales team regarding sales order processing. • Responsible for all sales order fulfillment, from quote creation to final invoice. • Manage all customer inventory, including reporting and invoicing. • This role is a vital part of the company's sales and supply chain process and includes the following essential duties and responsibilities: • Customer Service: • Communicate with customers by phone, in person, email, or text. Answer questions, place orders, and resolve issues. • Manage a list of specific customers and assist other Account Coordinators as needed. • Work in and maintain customer databases and invoice systems as needed. • Enter new jobs into the company's ERP system. • Be available to customers outside normal business hours if issues arise. • Create and submit proposals (quotes) that meet customer criteria. • Follow up on the status of proposals as needed. • Create invoices, credits, acquisitions for all customer jobs. • Place collection calls for overdue invoices when needed. • Cross-train to help other Account Coordinators as needed. • Other duties as assigned. • Inventory Management: • Create new item numbers in the ERP system. • Maintain customer inventory in the ERP system; work with the warehouse for proper labeling and storage. • Create inventory reports as requested. • Review all stored inventory quarterly; ensure pricing is correct and submit for invoicing. • Create purchase orders for goods from third-party vendors or company sites. • Production Scheduling: • Create Production and Lab Batch orders and related workbooks. • Enter all required information for production and lab jobs; send for approvals. • Maintain special requests related to jobs through linked notes (e.g., labels, metals, packaging, testing). • Assist with maintaining and scheduling the production schedule and forecasting future sales. • Attend all production scheduling meetings as required. • Maintain department checklists. • Coordinate shipments of customer waste with Environmental Manager, including paperwork and invoicing. • Quality Assurance: • Review and ensure accuracy of information provided by the customer. • Review and send customer product reports. • Send Customer Surveys after job completion; respond to feedback and report to management. • Support the company's quality system by serving as an auditor and training others as needed. • Logistics: • Coordinate with logistics teams, customer logistics departments, and freight companies for shipping and receiving. • Work with Customs Brokers for overseas shipments; handle scheduling and required documentation. • Request quotes from freight forwarders as needed; invoice customers when appropriate. • Provide shipping documents and ensure the warehouse is aware of special handling instructions. • Create receiving purchase orders for incoming customer material. Qualifications: • Ability to interact with all levels of employees. • Proficiency in Microsoft Word and Excel; experience with ERP systems. • Experience in purchasing, planning, or inventory management is preferred but not required. • Team player with a good attitude and willingness to learn. • Strong attention to detail. • Professional demeanor. • High school diploma or GED required; Bachelor's degree preferred. • 2 3 years of experience in customer service in a manufacturing environment. Skills and Abilities: • Problem Solving: Identify and resolve problems promptly; analyze and develop solutions. • Technical Skills: Continuously build knowledge and skills. • Customer Service: Manage difficult situations; respond promptly; solicit feedback; meet commitments. • Interpersonal Skills: Solve conflicts constructively; listen well; stay open to ideas. • Oral Communication: Speak clearly and persuasively; listen and clarify. • Written Communication: Write clearly and accurately; adjust style as needed. • Teamwork: Value others' input; build team morale; support team success. • Judgment: Make sound decisions; explain reasoning; involve appropriate people. • Motivation: Set and achieve challenging goals. • Planning/Organizing: Prioritize and plan effectively. • Adaptability: Adapt to changes; manage competing demands. • Dependability: Follow instructions; take responsibility; keep commitments. Type of Assignment: Direct Hire Shift Schedule: Days Salary: $55-60k per year, with annual bonus • Due to the high-volume of applicants, only candidates who meet the requirements of the position will move through the interview process. • This position does not offer C2C or H1-B sponsorship. • Candidate acknowledges upon application that this position is not eligible for per diem or relocation reimbursement.