Account Coordinator (R-17235)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation, and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose. So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

Essential Key Responsibilities/Job Summary:

• Responsible for end-to-end processing of usage adjustment and cancellation requests in BOLT, Rev Cloud and Apttus systems.
• Review the usage adjustment/cancellation request to determine what is required to accurately perform the adjustment/cancellation in the respective billing system.
• Detail oriented - Required to review adjustments request for completeness and accuracy, excellent written and verbal communication skills. Agent must work well with other D&B internal teams, support team, account receivable team and sales representatives.
• High proficiency in D&B contract types and D&B billing systems to determine the correct course of action needed on each request.
• Responsible for reviewing and securing proper level of approval for all cancellations and adjustments.

Education/Experience and Competencies:

• College degree preferred, 2 years in accounting, customer service or related experience.
• Strong mathematical skills and proficient with Excel, MS Office and SFDC
• Strong problem-solving skills in a financially oriented, fast paced, and complex environment.
• SFDC experience is mandatory.
• Proven oral and written communication skills, ability to use tact and diplomacy in dealing with internal and external customers.
• Ability to explain complex issues and situations.
• Ability to manage a high-volume queue of usage adjustments and know how to prioritize and complete work in an accurate and timely manner.
• Accountable to meet deadlines and goals as an individual and function as a contributor in a team environment, flexible to work overtime and weekends at month end to meet closing schedules.

This position is internally titled as Coordinator

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.