Account Director

What you’ll do & achieve:

• You will drive and lead customer expansion efforts to support our growth strategy, efficiently managing a wide array of initiatives and build strong relationships with internal and key external strategic client leaders
• You will design and implement Highlight’s Strategic account planning documents and process
• You will communicate with internal teams and strategic accounts with a focus on supporting the overall revenue, growth and success of the Highlight Expansion organization
• Monitor and analyze performance metrics of Expansion revenue with a keen eye on pipeline, conversions and overall revenue performance
• Accurately forecast Expansion sales outlook and provide detailed forecast with action plan to leadership on a weekly basis.
• Prioritize day to day activity that balances progress of expansion in existing strategic accounts whilst supporting both Customer Success and Account Executives to effectively expand non strategic accounts
• Collaborate with internal Engineering, Customer Success and Product teams to support strategic account development needs
• Collaborate with Marketing to develop guides and collateral to accelerate Highlight customer expansion growth
• Consistently educate agency partners on Highlight product value and market opportunities 
• Meet with strategic expansion accounts on a regular cadence in order to provide insights, guidance, training and education to their organization

What you’ll need to be successful

• 10+ years of Market Research experience with customer facing interaction
• Passion for building long term customer relationships
• Account management experience (5-10 years)
• Proven track record of meeting and exceeding sales goals
• Strong communication and presentation skills
• Proven success in building programs, influencing a range of stakeholders and innovating 
• Strong organization and project planning skills, including account planning development and implementation
• Experience leading teams, planning procedures and processes and reporting the results
• Strong interpersonal skills working with a range of customer profiles from Procurement to CEO to R&D and Consumer Insights
• The ability to develop strong rapport, and credibility both externally and internally across the organization
• Excellent proactive communication skills both written and verbal
• Highly collaborative, open to coaching teammates and able to influence. Should embrace, and encourage collaborative style among team members. Will achieve results with and through others

Benefits

• Health insurance (medical, dental, vision) with 100% premium covered
• Competitive equity grants
• Unlimited PTO
• Flexible remote WFH culture with 100% remote capability (And an amazing high-end office space located in Midtown Manhattan!)
• Generous paid parental leave
• 401K Program
• Learning and development stipend