Account Management Consultant

Description and Requirements
Role Value Proposition
The Account Management Consultant role creates a primary point of contact and accountability for Brokers and Employers, focused on activities leading to increased growth & persistency and solely focused on quarterbacking the end-to-end service experience that drive profitable growth and increased persistency.
Key Responsibilities

• Directly aligned with an Account Executive and maintain overall responsibility for the designated sales partner book of business
• Facilitate weekly work team huddles and collaborate with dedicated internal partners to ensure customer deliverables are met
• Acting as a liaison between customer, broker, and internal teams to initiate and execute action plans for customer resolution
• Serve as the initial point of contact for assigned brokers with regard to service-related escalations and work internally to resolve
• Lead resolution of complex or persistent situations where escalation or unique solutions are required
• Request and analyze reports related to customer plan experience as well as broker commissions
• Organize and attend various customer and broker-facing meetings either in person or virtually and develop marketing plans and presentation materials for such meetings as needed
• Actively participate in finalist meetings for prospective customers and stewardship meetings for existing customers
• Ensure proper licensing, appointment and commission paperwork is in good order for writing agents
• Demonstrate strong customer-specific product knowledge and provide consultative assistance on issues related to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
• Actively participate in the implementation process to ensure a smooth onboarding experience for new and existing customers
• Track customer renewal statuses and margin position, negotiate rates, work with underwriting to request alternate plan designs as necessary, and notify internal partners of plan design changes to initiate the amendment process
• Build and maintain long-term trusted relationships with customers to support retention and growth of the account
• Mentor newly hired associates and assist with process training
• Perform other duties as assigned or required

Essential Business Experience and Technical Skills
Required :

• 5+ years of account management experience, direct customer-facing experience preferred
• Tenacious problem solver
• Ability to thrive in a fast-paced environment with competing priorities
• Excellent presentation skills, oral and written communication skills with clients and internally
• Highly motivated, agile, and able to operate effectively within a team
• Outstanding organization skills with extreme attention to detail
• Strong focus on customer satisfaction and obtaining results
• Proficient in PowerPoint and MS Excel
• State Life, Accident and Health license or the ability to obtain within 90 days of date of hire
• High School diploma

Preferred :

• Strong insurance product knowledge and underwriting skills
• Bachelor's degree
• 5+ years related customer service experience
• Bi-lingual

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is 90,000 to 95,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
90,000 to 95,000
#BI-Hybrid