Account Management Team Manager

Main purpose of job

To manage the Care Facilities Account Management team, as well as manage key accounts directly. Overall objective is to ensure excellent customer service for existing customers leading to customer retention, increased share of wallet and sales growth.

Key responsibilities, duties and tasks

• Care group research and business development
• Engagement and prospecting to decision makers and booking appointment for sales reps
• Arranging drop in visits for sales reps
• Research care groups and find key decision makers
• Add leads onto CRM system
• Keep CRM up to date with leads, contacts and activity
• Researching other ways of sourcing leads
• Marketing/Telesales projects to influencers
• Other one-off sales projects
• Leading & managing the Care Facilities Account Management team to achieve KPI’s and Targets
• Training & induction for new starters
• Carrying out appraisals
• Partaking in setting department targets and budget

Key goals and KPIs

• Key conversations
• Appointments booked

General expectations

• Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses.
• Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy.
• Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public.
• Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision.

Qualifications and training

It is desirable that the postholder has:

• Qualification to A-level standard or equivalent

Experience and knowledge

It is essential that the postholder has:

• Customer service / new business development experience
• Experience of using Microsoft Office programs

It is desirable that the postholder has:

• Relevant product and industry knowledge

Skills and abilities

It is essential that the postholder has:

• Ability to work cooperatively within a team
• Ability to work well under pressure in a busy office environment
• Good knowledge of sales and negotiation skills
• Excellent communication and people skills
• Ability to use initiative in a variety of challenging situations

Other requirements

It is essential that the postholder has:

• Attention to detail
• Organised, tidy and efficient
• Drive and self-motivation
• Accountability

Laptop provided

Annual leave: 25 days per year and public holidays

Private medical healthcare cover

Training and development opportunities

About Accora:

We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.

If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at

Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at [email protected]