Account Manager

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt is not just a delivery app – we’re a technology company building a global logistics platform to seamlessly connect our millions of customers with thousands of merchant and courier partners, in real-time across 23 countries and 250+ cities. Our apps (iOS and Android) have the industry’s highest ratings, largely thanks to our customer-first mindset, which shows in how we build products and run operations. 

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together!

Job Description

Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last few years, expanding our operations from just four countries across the Nordics, to 27 countries across Europe and Asia today. And now we are looking for an Account Manager to join our team.
For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Our restaurant operation is divided into three sections; acquisition, onboarding/support and development.
As an Account Manager, you’ll be managing and developing a portfolio of restaurants. We’re looking for someone that has a true passion for establishing strong relationships and improving key metrics to create results for Wolt, the business partners and ultimately the customers. For that, you need to deliver exceptional service and be able to adapt the tone to suit both the restaurant owner and the chef. Preferably you have previous experience in working with data and have the ability to use it to be smart with your portfolio and strengthen your partnerships.
What you’ll be doing

• Develop & foster partner relationships with your portfolio of key accounts 

• Conduct Quarterly Business Reviews with partners to deepen relationships, review performance, and develop forward-looking strategies.

• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions.

• Strategically introduce and execute on new Wolt product opportunities to broaden partnership and increase partner revenue streams.

• Driving revenue growth of Wolt and restaurant partners in your portfolio by improving venue performance through a data-based approach.

• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for Wolt customers.

• Re-negotiate general terms and conditions with restaurant partners 

• Playing a role of a key communicator between our operations, support, marketing and partners.

• Working closely together with the marketing team to plan and execute promotional campaigns that increase user acquisition and retention, drive our growth and support partner performance. 

• Getting your hands dirty: we’re still developing a lot from scratch. Your responsibility is to bring structure.

Qualifications

• Solid account management experience from a high-paced environment.

• You cultivate extensive mutually beneficial relationships. 

• Excellent interpersonal skills with the ability to adapt the tone to suit the audience. 

• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker

• Structured, detailed, and service-oriented.

• High ownership, team spirit, and ambition to go beyond the obvious.

• Passion for food and developing the best restaurants in town. 

• Native Slovak and fluent in English.

• Experience working with CRM systems is a plus.

• Demonstrated experience in sales is a plus.

Additional Information

If you are excited about working in a high-growth environment, taking ownership of things you care about, and being part of an ambitious group of professionals, then click below to apply and get the conversation going!

Along with a competitive salary and benefits, you will also be eligible for our stock option plan.

You will fit into a truly diverse team across 25 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.

Please note that we do not accept applications sent by mail. You should submit your application in English through our careers website!