Account Manager

NVE Experience Agency is a brand experience and production agency dedicated to building ideas rooted in culture and guided by the principle that ‘The Right Moment Will Transform Someone Forever.’ NVE’s team of creatives, strategists and producers develop insight-driven ideas rooted in culture to convert consumer attention into commitment, action, and brand loyalty.

Summary of Position:

We are seeking an ambitious Account Manager to support and manage key client relationships, events, and projects. As the day-to-day lead for select NVE clients, the Account Manager will work closely with cross-functional teams to project manage all campaign elements efficiently and ensure a seamless client experience. Candidate should have exceptional interpersonal communication and project leadership skills with an aptitude towards strategic thinking, problem solving and the ability to facilitate multiple projects simultaneously.

This role will directly support and report directly to the Senior Account Director, overseen by NVE’s SVP of Business Development and Client Services.

Role Priorities:

• Administrative: Manage and oversee a variety of administrative tasks to ensure assigned projects run smoothly and efficiently
• Client Services: Act as agency’s lead contact for key accounts, streamlining internal and external client communication throughout the campaign/project management process
• Process & Project Management: Leads day-to-day project management on assigned clients and projects, and consistently looks for opportunities to improve processes to be more efficient
• Onboarding & Training: Demonstrates understanding and expertise of agency and client functions by supporting with new team member onboarding & training process
• Finance & Invoicing: Oversees completion of the master billing tracker and finance/invoicing tasks, ensures supervisor sign off on all client invoices and that all budget reconciles, and invoices are completed in a timely manner

Job Responsibilities:

• Client Services
  • Develop and maintain relationships with key clients
  • Anticipate client needs and proactively offer solutions and experiential opportunities for the brand
  • Manage client expectations during the campaign production and campaign execution process
  • Provide client with regular, consistent updates on project development and project status
  • Develop and deliver creative solutions that meet client objectives using a wide arsenal of experiential tactics including live events, social media, emerging technology, and strategic partnerships
  • Gather and translate client feedback, ensuring information is disseminated to project teams in a collaborative and timely manner

• Leadership
  • Escalates roadblocks to supervisor in a timely fashion
  • Oversees the Account Coordinator or Senior Account Coordinator in the creation of agendas, recaps, or other assigned project materials, ensuring assignments are delivered on time and as requested

• Process & Project Management
  • Liaison between Production, Creative Services, Strategy & Communications departments, and the Client to ensure all contracted deliverables are executed and deadlines met, implementing, and managing all necessary internal and external processes to ensure proper communication flow and manage expectations
  • Lead and manage projects in the $150k-$350k budget range
  • Creation of materials for department operations such as SOWs
  • Responsible for creation and managing all client-facing project materials
  • Takes lead and ownership of internal project management and efficiency tasks, (such as the creation of client toolkits, master venue databases, master COI folders, etc.), proactively identifies new areas and ideas for efficiency
  • Clearly communicates internal and external project deadlines to project team and manages client expectations
  • Oversees completion of the master billing tracker and finance/invoicing tasks, ensures supervisor sign off on all client invoices and that all budget reconciles, and invoices are completed in a timely manner

• Business Development
  • Assist with RFP process for all assigned projects
  • Assist in creation of RFP planning & creative briefs for kick-off meetings and circulate to all attendees prior to meeting
  • Participate in RFP brainstorms, offering creative ideas and approaches towards client requests and needs 
• Administrative
  • Manage all internal and external communications and materials including call agendas, call notes, activation plans, and status updates
  • Proactively coordinate and lead regular internal and external meetings
  • Oversee document storage and pertinent data entry needs using NVE’s shared storage system and centralized data systems

Qualifications:

• 2-4 years of experience in client services, integrated marketing campaign management, business development, advertising, strategy, or experiential
• Familiarity with developing integrated campaigns that include paid, earned, social, and owned media for brands.
• Experience in an agency environment; must be process-oriented and highly organized
• Experience with management and oversight of complex client budgets
• Ability to write effectively, persuasively and professionally
• Exceptional interpersonal and relationship-building skills
• Confidence in verbal and written communication with excellent presentation skills
• Flexibility and adaptability to a fast-paced work environment and ability to work under tight deadlines
• Willingness to work extended hours and on weekends when necessary
• Previous experience working with brands on projects focused on pop culture

Requirements:

• Must be able to remain in a stationary position 50% or more of the time

Location:

• We are a hybrid company with hub locations in Los Angeles and New York. The ideal candidate is located in Los Angeles, however, we will consider candidates in the Southern California area.

Perks & Benefits: 

• Health & Wellness Benefits 
• 401k Match 
• Development Grant 
• Communication Stipend 
• Paid Company holidays & PTO Package 
• Company get togethers & annual retreats 
• Paid Parental Leave 
• Flexible WFH policy 

Salary Estimation: $65,000-$75,000 Yearly

NVE intends to provide a competitive total compensation package which includes a variety of incentives, benefits, growth and developmental opportunities. There are many factors to the presented salary range, including but not limited to - location, departmental budgets, certifications, and overall job-related qualifications.