Account Manager

About the Role

We’re hiring an Account Manager to manage and grow existing HitPay merchants. This role focuses on driving retention and revenue growth by helping merchants get more value from HitPay’s full suite of solutions including online in-person and cross-border payments.

Responsibilities

• Manage a portfolio of active merchants and act as their key point of contact.

• Identify opportunities to upsell and cross-sell additional HitPay products and features.

• Conduct periodic business reviews to improve merchant engagement and retention.

• Collaborate with Product and Marketing teams to align new features and campaigns with merchant needs.

• Analyze merchant transaction data to uncover growth opportunities.

• Share success stories and feedback to inform HitPay’s merchant engagement strategy.

• Meet quarterly revenue and upsell targets.

Requirements

• 3–5 years of experience in account management customer success or sales within payments fintech or SaaS .

• Proven track record of driving revenue expansion through upsell and cross-sell .

• Strong understanding of merchant operations and payment ecosystems .

• Excellent relationship-building and communication skills.

• Analytical mindset with experience using CRM tools (e.g. HubSpot Salesforce).

• Proactive goal-oriented and able to thrive in a fast-growing environment.

Why Join HitPay

• Work with one of the region’s most innovative payment and commerce platforms.

• Opportunity to shape how merchants grow within the HitPay ecosystem.

• Competitive compensation growth opportunities and a collaborative regional culture.