Account Manager, EMEA

YOUR MISSION

Our belief is simple: making customers better, makes better customers. As an Emerging Account Manager based in EMEA you will manage a book of Mural’s largest growing clients by applying a human-centered approach. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells.

WHAT YOU'LL DO

• You are the point person for a portfolio of high growth enterprise Mural customers in the EMEA Region
• Understand client business goals and anticipate future needs to deliver optimal solutions
• Drive planning sessions to ensure client is able to fully leverage Mural to meet their transformation needs and hitting success milestones
• Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage Mural across their business
• Own annual renewals and upsells across your customers
• Establish consultative and trusted relationships with clients
• Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales) to prioritize a cohesive and innovative customer experience 
• Develop best practices and process strategies to help the Account Management team scale 
• Elicit client feedback to act as internal advocate for our customers with Mural's product teams
• Phenomenal communication skills and organized project management
• Communicate regularly with your customers to evaluate satisfaction
• Actively work to make your teammates at Mural successful 

WHAT YOU'LL BRING

• 4+ years experience in Customer Success and/or Account Management at a SaaS organization
• Ability to adapt and thrive in a fast paced environment where you enjoy innovating in your sales approach and sharing best practices across the organization
• Excellent project management skills and able to create and launch new initiatives 
• You have experience running 6-7 figure renewals and upsell within a fast paced SaaS company
• You have worked closely with behemoth, matrixed customers to drive product adoption and workflow change management
• An intrinsic love of learning and demonstrating best practices of new technology
• Gain fulfillment from helping others by means of public speaking and training
• A highly responsive, outgoing, energetic representative of Mural 
• A self-starting, independent approach to managing your own work
• Ability to manage and interpret customer behavior/data to create valuable business outcomes
• A passion to help customers succeed and empathize with them
• An undying concern about new, better ways to solve problems
• This person will be based in EMEA; in the UK, Ireland, or Spain
• You must speak a second European language, with a preference for German