Account Manager (Remote, Canada)

We're seeking a motivated and energetic Account Manager to join our sales team. You will be responsible for supporting assigned customers and ensuring customer success, retention and expansion. Tasks will include building relationships with key enterprise customers and global brands, negotiating contracts with multiple stakeholders, working with the product team to align client requests with the product roadmap and collaborating with our delivery teams to ensure our customers love working with Eventbase. You will be selling a world-class platform that will help organizations provide an exceptional experience for their event attendees. 

This is a full-time remote position. Please note that we can only consider candidates who reside in Canada with valid working status.

ABOUT EVENTBASE

Eventbase has set the gold standard for live event technology for more than a decade. We power mobile event apps for global brands including Salesforce, IBM, Cisco, SAP and Adobe. We also build official mobile apps for massive events including South By Southwest (SXSW) and National Retail Federation Big Show, as well as three Olympic Games. Eventbase has been recognized with more awards than any other event app platform, including being named winner of “Best Event App” at the Event Technology Awards seven times. 

We are driven by our mission: to bring people together for the magic of live events, and we’re proud that our industry-leading products have been at the heart of exceptional live events around the world since 2009. Millions of attendees across thousands of events have held Eventbase’s product in their hand as they walked the conference floor, participated in sessions and interacted with others onsite. Our team has a track record of pioneering breakthrough live event technology, and there are more exciting innovations to come. The event industry is being reinvented in the wake of Covid-19, and Eventbase is uniquely positioned to play a key role in this new world of events. We’re moving forward with our vision to shape the future of live event experiences.

Are you ready to join the industry leader in live event technology?

What You'll Do

• Build relationships with our customers and understand their event goals
• Renew accounts and expand customer spend, reducing customer churn 
• Communicate Eventbase’s product value proposition to customers based on an understanding of their current and future needs
• Conduct online presentations and demonstrations to customers
• Be an expert and influencer in the event industry 
• Understand the event technology landscape 
• Collaborate with our Solution Engineer team to scope and quote feature enhancements and determine technical requirements
• Create Proposals, Statement of Works and Service Agreement contracts
• Handle negotiation conversations with customers
• Be able to have conversations with multiple stakeholders internally and externally 
• Work closely with our Producer team on project scoping and project hand-off upon closing
• Provide regular opportunity pipeline and forecast updates
• Perform quarterly business reviews with key clients
• Represent Eventbase at industry trade shows and conferences
• Help drive the product roadmap through customer insights

What You Bring

• Experience with selling technology solutions and/or applications in a B2B environment
• Ideally 3+ years of experience in enterprise account management
• Proven track record of meeting and exceeding targets on a multi-year basis
• Event industry experience is considered an asset
• A genuine interest in mobile technology
• Ability to thrive in a fast-paced environment where change is the only constant
• Excellent verbal and written communication skills
• Strong presentation and negotiation skills
• Proficiency using a CRM (ideally Salesforce)
• Experience creating and responding to RFPs
• Experience creating MSAs and SOWs, as well as facilitating legal and information security reviews
• Self-motivated and ability to work with minimal supervision
• Strong team player with a positive, “go-getter” attitude
• Ability and willingness to travel (~10%) to the United States 

Why Join the Eventbase Team?

At Eventbase we value trust, respect and authenticity, and believe we are all better together. Joining the Eventbase team means you will enjoy a progressive work environment with some exceptional perks, including the option to go onsite at some of the largest events on the planet. We enjoy “No Meeting Fridays” and Eventbasers get every second Friday off, so you can have an extra 26 long weekends every year in addition to statutory holidays. We have a $1,250 annual professional development allocation and $1,000 per year to set up your home office. We also offer comprehensive benefits including extended health care from your first day, a $1000 flexible health/wellness spending account, paid parental leave for all new parents, gender affirming care, and paid mental health days. And of course we offer competitive market salaries and employee stock options too.

At Eventbase we work hard and smart, and take time to celebrate our wins. We are a “remote-first” organization, so our team can work from anywhere in Canada. You will never be required to work out of an office if it doesn’t work for you.

We’re proud of our diverse team: Eventbasers hail from all over the world, with many different backgrounds, cultures and interests. We actively promote women working in technology both internally and by partnering with women in tech organizations externally. We do not discriminate based on race, religion, colour, national or ethnic origin, gender or gender identity and/or expression, sexual orientation, age, marital or family status, veteran status, or disability status.

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*We do not use AI to review applications