Account Support Specialist

Description: Summary The Account Support Specialist is responsible for managing customer relationships, processing orders, and coordinating with production to ensure projects are completed accurately and on time. This role requires proactive communication with customers, sales, and vendors to maintain smooth operations and exceptional service. Responsibilities • Act as primary support contact for assigned accounts; respond daily via phone, email, and internal systems regarding estimates, live orders, schedules, inventory, and packaging supplies. • Enter and process orders accurately, guide customers through requirements and approvals. • Partner with plant leadership to align schedules with customer deadlines and monitor order progress. • Verify and record all costs (labor, materials, freight, etc.) at job close. • Manage full customer service workflows: order entry, job planning, acknowledgments, specification checks, order tracking, and resolution of issues. • Prepare and process job change orders, including edits, make-readies, and in-production adjustments. • Communicate schedule or specification changes to customers; coordinate press checks as needed. • Escalate risks early and coordinate solutions across departments to protect delivery timelines. • Identify process improvements to streamline communication between customer service and production. • Provide administrative and project support assigned.Requirements: Qualifications • Minimum 5 years of customer service or account support experience in a project-driven environment; equivalent experience or demonstrated ability to perform the role will be considered. • Project coordination or project management experience preferred. • Print industry knowledge a plus. • Proficiency with Microsoft Office; familiarity with Google Sheets/Docs and Adobe Acrobat. Skills & Abilities • Strong customer-facing communication skills, written and verbal. • Proven ability to multitask without sacrificing accuracy. • High attention to detail in order entry and project tracking. • Excellent organization and follow-through on multiple deadlines. • Analytical and problem-solving skills with a focus on quick resolution. • Able to navigate internal systems to track project costs and changes. Benefits • 401(k) • Medical, dental, and vision insurance • Life insurance • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Paid time off Compensation:$24.00-$28.00 per hour (DOE) About BR Printers BR Printers provides end-to-end print and fulfillment solutions nationwide, combining responsive service with production excellence. Equal Opportunity Employer.BR Printers considers all qualified applicants without regard to legally protected characteristics.