Accounting Success Manager

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What You'll Do:

• Establish strong and collaborative relationships with your clients, build comprehensive understanding of each client's business and departmental needs. 
• Drive customer success by leveraging FloQast solutions, training, and strategic guidance.
• Achieve measurable improvements in customers' close and accounting operations within your Book of Business.
• Apply your consultative selling skills to identify strategic opportunities for expansion within their FloQast ecosystem, maximizing their value and driving account growth.
• Leverage continuous feedback from customers and internal cross-functional teams, advocating and influencing positive change. 
• Conduct strategic quarterly/monthly business reviews to uncover customer pain points, assess product utilization, and align FloQast solutions with their evolving business needs.
• Collaborate with Account Managers to forecast renewals, identify growth opportunities, and develop strategies to mitigate churn, ensuring customer retention, and a near-zero churn rate.
• Manage customer training, education, & project management to increase product and feature adoption.
• Forecast and track key account metrics and use key performance indicators (KPIs) to guide your success planning.
• Develop strategic customer relationships to cultivate FloQast referenceable champions, secure positive testimonials, facilitate reference calls, and engage them in marketing initiatives.

What You'll Bring:

• BA/BS degree in Business Administration, Accounting, Finance or relevant fields.
• 4+ years industry accounting experience, with consistent involvement across a variety of functional areas in the month-end close process.
• Exceptional verbal and written communication skills with proficiency in interacting with diverse customer teams, demonstrating both technical expertise and the ability to communicate effectively with non-technical audiences.
• Demonstrated success in managing  multiple projects concurrently, consistently meeting deadlines while maintaining meticulous attention to detail.
• Proven ability to collect, analyze, and interpret metrics and data to craft and communicate compelling narratives that enhance understanding and credibility.
• Strong analytical thinking and problem-solving abilities, applied throughout daily tasks.
• Self-starter who thrives in a fast-paced team environment, taking initiative while collaborating effectively with colleagues.

Nice-to-haves:

• Professional Certification: Holding a CPA or related professional accounting certification.
• FloQast: Prior experience with FloQast or similar month-end close software will make you a seamless addition to our team.
• Customer Centric: Proven track record of managing customer escalations, setting clear expectations, and negotiating win-win solutions.
• Retention: Passionate about ensuring customer satisfaction, driving adoption, and fostering long-term customer relationships.
• Tech Stack: Familiarity with Salesforce, Gainsight, Slack, and G-Suite will streamline your workflow and boost efficiency.
• SaaS: Experience working in a SaaS company allows you to understand the unique dynamics of our industry.
• Travel will be required up to 30%