Administrative Coordinator

Duties: 
Under the supervision of the Area Director, support the overall objectives of Joni and Friends’ U.S. Ministries department. Perform duties and responsibilities including, but not limited to

1. General Administrative Duties
   
   1. Support the Area Team model by executing assigned responsibilities to recruit, select, and equip Area Teams
   2. Greet and receive guests
   3. Answer and direct incoming phone calls and retrieve messages
   4. Create, update, and distribute ministry materials such as prayer calendars
   5. Order products and office supplies, maintain product inventory, fill resource and information requests
   6. Process printing orders
   7. Submit business card and graphics orders through the Marketing toolbox
   8. Gather data via Salesforce, Certify, Mineral Tree, Sage Intacct, and any other software applications. Provide standard reports and statistical analysis
   9. Complete monthly expense and other reports
   10. Order and manage holiday card mailings
   11. Participate in ongoing training in Salesforce, Certify, Mineral Tree, Sage Intacct, and any other software applications
   12. Train, schedule, and oversee volunteers for assistance with administrative tasks 
   13. Ensure Salesforce accuracy regarding volunteer contacts and campaign participation
   14. Provide event administrative support such as registration, name tags, participant materials, and follow-up
2. Development Duties
   
   1. Enter daily donor updates (notes, contact changes, actions, etc.) into Salesforce
   2. Maintain database accuracy
   3. Document constituent communications and touch points in Salesforce (manually or via Action imports)
   4. As Area Director requests, complete donor touchpoints (e.g., thank you calls for entry level donors)
   5. Run reports, and provide mailing lists
   6. Follow New Donor welcome process and complete timely mailing of New Donor thank you cards and welcome packet
   7. Write and mail constituent and donor communication cards (birthday, prayer, sympathy, etc.)
   8. Use approved thank you designs in the Marketing Toolbox or obtain Area Director and Marketing approval for locally created thank you note designs
   9. Coordinate timely gift acknowledgement/thank you card mailings including recurring monthly (Luke 14 Friends) donors
   10. Coordinate and complete Lapsed Donor calls/cards with volunteer support
   11. Manage email promotions with Marketing
   12. Organize and complete any donor cultivation related projects (e.g., year over year comparison reporting and touches for entry-level donors)
3. Accounting and Income Submission
   
   1. Follow all Joni and Friends Accounting policies. Complete training and maintain proficiency in Accounting software (Certify, Mineral Tree, Sage Intacct)
   2. Maintain Area Ministry checking account expense and petty cash records via Quicken/QuickBooks or other software
   3. Reconcile monthly bank statements
   4. Submit thorough, timely, and accurate Area Ministry monthly reports, staff Visa/expense reports, and accounts payable requests
   5. Assist with event payment processing (Family Retreat and other events)
   6. Deposit and process income weekly or immediately if ≧ $1,000
   7. Pay and/or automate office expense payments
4. Area Ministry Website and Social Media
   
   1. Maintain Area Ministry website and submit timely updates
   2. As the Area Ministry’s primary social media representative, schedule regular posts on specified platforms
   3. Participate in any social media coaching and training calls hosted by the Marketing department
   4. Maintain social media calendar using Trello and other tools
5. Additional Responsibilities
   
   1. Periodically drive to post office, bank, storage facilities, and other places of business for specific ministry purposes
   2. Work occasional evenings or weekends to assist with events or workshops
   3. Travel overnight when necessary to attend retreats or conferences
6. Other duties and projects as assigned by supervisor to support department and organizational needs

Qualifications: 

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Desire to serve in a growing and dynamic Christian service ministry
• Bachelor’s Degree or related experience required
• Salesforce or similar database experience required
• Strong organization and time management skills, including rigorous attention to detail
• Must have a valid driver’s license
• Ability to lift 10-20 pounds
• Must be a self-starter, a team-player, and have strong interpersonal skills
• Previous administrative experience preferred
• Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
• Understanding of Christian ministry and specifically Joni and Friends is desirable

Compensation is $21-23/hour. This is a hybrid position working in the Arizona office Monday, Tuesday, and Thursday, remote Wednesday, and Friday.