Administrator(Contract)

? Proactive Monitoring of all the alerts from the Monitoring tools (CA Spectrum)
? Report Generation via eHealth
? Scheduled maintenance activity (like shutdown / start-up of servers etc..)
? Monitor batch jobs and restart activity
? Monitor backup and restart activity
? Monitor patch deployment / package release and do it manually
? User Tasks ? Creation / Deletion / Change / Move IDs
? Coordinate with various support groups/vendors for DataCenter Issues
? Perform Incident Management for all Server related Incidents.
? Perform releases after the change is raised and approved by the Specialists
? Resolve all incidents with the support of Offsite / Offshore Specialists
? Trend Analysis
? Problem Identification , Root Cause Analysis , Recommend Changes

? Initiate changes, participate in Change Meetings, Implement Changes
? Proactive recommendations based on best practices
? Ensure Compliance and Update Standard Operating Procedures
? Provide insight to as-is situation at OM / CUSTOMER and the migration plans , if applicable
? Participate in the BCP Programs of CUSTOMER and make the necessary Reports
? Create new user accounts
? Disable user accounts for xstaff (Remove Password)
? Password reset service
? Creating and routing of tickets related to Active Directory issues

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