Advanced Monitoring Technician - Spectrum Reach

Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services.

The shift for this position is Tuesday through Saturday 2pm to 11pm. Please only apply if you are ok with those days and hours.

BE PART OF THE CONNECTION

As an Advanced Monitoring Technician on the Operations team, you'll perform proactive and reactive monitoring of all the fundamental tasks required for the day-to-day operations of Spectrum Reach. This role is responsible for monitoring initial triage, escalation, and resolution of the linear insertion, digital insertion, processes, workflows, and apps within Spectrum Reach. You will also be responsible for the communications between the Advanced Monitoring Team and the Network Operations Center Fulfillment, Engineering, Field Tech Operations or any other affected group. If you enjoy variety in your daily work environment, supportive and motivated teams, and the opportunity to make a difference in each client's business, then Spectrum Reach is the place for you.

WHAT OUR ADVANCED MONITORING TECHNICIANS ENJOYS MOST

• Resolving network problems or faults and escalating such issues as necessary to appropriate parties
• Monitoring traffic patterns to identify potential problem areas and taking corrective action to implement short term adjustments
• Performing basic network operations and functions such as monitoring information on all sites and back haul, identifying deterioration of components, and dispatching/assisting field personnel with repairs
• Providing timely and accurate reports for analysis for the Network Monitoring System

As a part of the Operations team, you'll be an invaluable partner to numerous client-facing Spectrum Reach departments. On any given day, you'll use excellent communication and collaboration to ensure advertising traffic and solutions run smoothly for our clients. The problem-solving skills and leadership qualities you develop will position you to have a fulfilling and impactful career at Spectrum. If this environment appeals to you, you'll find a home at Spectrum Reach.

WHAT YOU'LL BRING TO SPECTRUM REACH

Required Qualifications

• Experience: 1+ years of Troubleshooting or Surveillance experience
• Technical Skills: Knowledge of Network Topology and TCP/IP, Knowledge of Network Operations tools, Knowledge of Windows, Linux Operating Systems, and other network operations
• Skills: Organized
• Abilities: Troubleshooting, Works well with internal/external clients

Preferred Qualifications

• Bachelor's degree
• Technical Institute degree or Certificate in Computer Science, Network Management, Information Systems, or related field

SPECTRUM REACH CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life

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TOP100 2024-45246 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.