Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact while advancing your career. Our culture is collaborative and experiential. As part of a team you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
As a Delivery Consultant you will work closely with IBM clients and partners to design deliver and optimize IBM Technology solutions that align with your clients' goals. In this role you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies communication and service orientation skills. As a member of IBM Technology Expert Labs a team that is client focused courageous pragmatic and technical you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
The North American Expertise Connect (EC) team is currently seeking an experienced Delivery Consultant to deliver the Technical Account Manager function.
- The successful candidate will provide our clients with the highest level of service and technical guidance via remote and possible on-site assistance.
- Hands on guidance analysis and recommendations are made to optimize the clients use of our IBM Analytics Products including Db2 LUW Db2 Purescale Replication QRep CP4D Cognos Netezza Information Server and others.
- Develop essential partnerships with customers by fulfilling a technical advisory role that enables customer to reach desired objectives with supported product(s) and optimize their ROI
- Provide deep technical research including debug and workarounds or other instructions to assist with troubleshooting.
- Ensure the customer is aware of best practices optimization and critical go forward information pertinent to their deployment
- Communicate effectively with all levels of technical and management contacts to ensure thorough understanding of customer environments requirements problem symptoms causes and resolutions.
- Interact with support and development organizations while addressing problems. Escalate as required
- As required provide on-site support to customers for resolution of reported problems and/or provide knowledge transfer
- Collaborate and Coordinate the right players at the right times
- 5 plus years of experience working with Db2 LUW Db2 Purescale Replication QRep
- Knowledge of Openshift RedHat Kubernetes Azure AWS Microservices Machine Learning and Data Science is considered an Asset
- 3 plus years technical troubleshooting experience (Customer facing)
- 2 plus years account management
- System Administration level familiarity of multiple Unix flavors such as Linux AIX Solaris HP-UX. Â Areas include: performance tuning configuration file & directory security using debugging tools.
- Database and third-party product information is a plus
- Expert communication written and verbal
- Understanding of the services environment
- Self Motivated with a deep commitment to our client’s success
- Flexible agile and resilient
- Must be a proven team player and have ability to collaborate across multiple brands within IBM