AI Conversation Designer

About the Role

Join JustAnswer as an AI Conversation Designer and help shape how millions of people around the world interact with intelligent chat experiences. You’ll design natural human-like conversations that connect customers to expert help—blending creativity data and AI innovation to redefine what’s possible in digital assistance.

You’ll work at the intersection of UX AI and language building experiences that combine human empathy with machine efficiency. If you’re passionate about crafting conversations that feel human and deliver measurable business impact this is your opportunity to make a difference.

What You’ll Do

Design & Prototype

• Create engaging user-centered conversational flows for chatbots and AI assistants across e-commerce and customer service journeys.

• Write clear brand-aligned dialogue and prompts that balance tone clarity and conversion goals.

• Collaborate with product and engineering to prototype and test new conversation experiences.

Optimize & Evolve

• Analyze conversation data and performance metrics to identify friction points and opportunities for improvement.

• Apply NLP LLMs and prompt engineering techniques to enhance chatbot accuracy tone and scalability.

• Conduct linguistic functional and regression QA to ensure quality and consistency across global markets.

Collaborate & Scale

• Partner cross-functionally with designers data analysts and regional teams to localize chatbot experiences.

• Support strategic projects such as chatbot consolidation A/B testing and new bot launches.

• Advocate for best practices in conversation design UX writing and AI-assisted communication.

What We’re Looking For

• 2+ years of experience designing launching or maintaining chatbot or conversational AI experiences.

• Familiarity with conversational platforms (Dialogflow Watson Rasa or similar).

• Understanding of NLP concepts and experience working with LLMs or prompt engineering .

• Strong writing and storytelling skills with an eye for tone flow and user intent.

• Comfortable analyzing data in tools like Excel PowerBI or Amplitude .

• Working knowledge of HTML JavaScript or Python is a plus.

• Excellent attention to detail organization and communication skills in agile environments.

Bonus Points For:

• Experience with ChatScript or other chatbot scripting languages.

• Localization experience across international markets.

• Prior work in e-commerce marketplaces or customer experience.

• Ability to independently lead QA testing and post-launch optimization.

Why Join JustAnswer

At JustAnswer we’re redefining how people access expert help—combining AI-powered conversation design with human expertise to deliver fast personalized support.

You’ll join a global mission-driven team working at the intersection of technology language and empathy . Every interaction you design helps someone get answers make decisions or solve a problem that matters.

We offer a flexible collaborative environment where designers engineers and product thinkers shape the future of AI + Human interaction together.

The Impact You’ll Have

Your work will directly influence how millions of customers experience JustAnswer every month—turning complex questions into simple conversational solutions. You’ll help us scale intelligent empathetic digital experiences that feel less like tech—and more like help.

Remote From these States California Florida Georgia Idaho Illinois Massachusetts Michigan New Jersey New York North Carolina Ohio Oregon Pennsylvania Texas Virginia Washington and Wisconsin.

Pay Transparency JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.