AML Technology Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: Hybrid in NYC, Malvern or West Reading, PA., coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being the set in-office days. Possibility for remote work if within a 50-mile radius of a Customers Bank location, the expectation is to be hybrid. All subject to change.

Salary range: An annual salary range of $220,000 to $250,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

We are seeking a seasoned AML Technology Manager (SME) to lead transaction monitoring efforts and develop financial crime compliance solutions. This role focuses on the development and tuning of transaction monitoring scenarios, ensuring they align with current regulatory requirements and best practices. The AML Technology Manager will also oversee the use of advanced technologies for financial crime detection, ensuring the institution stays ahead of emerging compliance tools and techniques.

Key Responsibilities:

• Lead the development, implementation, and tuning of AML transaction monitoring scenarios.
• Ensure scenarios are reviewed and updated regularly to avoid lapses.
• Oversee the implementation of state-of-the-art AML technologies, ensuring the use of industry-leading tools for financial crime compliance.
• Collaborate with compliance, risk, and IT teams to integrate new technology solutions.
• Manage a team of developers and/or data scientists responsible for enhancing transaction monitoring systems.
• Stay current on industry trends and regulatory changes, ensuring the organization remains compliant with financial crime technology requirements.
• Work with internal teams to ensure accurate data modeling, analytics, and reporting for transaction monitoring.

What Do You Need?

• Bachelor’s degree in computer science, information technology, or a related field (Master’s preferred).
• 10 years of experience in AML technology, including transaction monitoring system development and tuning.
• Expertise in financial crime compliance technologies and AML regulations.
• Demonstrated experience in managing technology teams (developers, data scientists).
• Strong analytical skills and familiarity with data modeling techniques.
• Excellent communication and leadership abilities.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.