Analyst, Application Support Engineering

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Major Duties and Responsibilities

• Respond to, identify, and troubleshoot application-related issues to their full resolution.
• Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
• Become familiar with the organization's operational processes and how they interact and leverage applications.
• Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
• Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders.
• Work collaboratively within the scrum teams, IT department and internal operations teams.
• Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
• Constantly seek ways to improve processes and reduce manual operations.
• Utilize programming skills to solve tech debt items.
• Availability in the team's on-call rotation in the event of production issues after business hours.

Education, Experience, and Skills

• Bachelor’s Degree in related field required.
• 4+ years of professional IT experience.
• Solid understanding of current/planned system service levels and disaster recovery procedures.
• Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
• Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).
• Experience with ServiceNow and production support process.
• Development experience with MS SQL query.
• Experience with PowerShell.
• Experience with C#.
• Experience in AWS environment.
• Excellent communication skills.

Plus:

• Experience with SSIS.
• Experience with .NET API.
• Familiar with Confluence and Jira.
• Knowledge of Agile/scrum.

The estimated salary range for this position is $90,000.00 to $105,000.00 Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.