Analyst, Franchise Growth & Enablement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Franchise Growth & Enablement

Overview

Franchise enables business growth and value-creating interactions through a dynamic platform which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. Franchise is fundamental to all Mastercard business: we enable our business by licensing our customers, registering players in the payments ecosystem, along with creating and enforcing standards that govern participation. We also manage the integrity of our ecosystem by monitoring the activity of our customers through multiple performance programs.

The Franchise Growth & Enablement team is responsible for global onboarding across the organization, strategy initiatives and numerous registration programs for ecosystem participants, the technology that drives these capabilities, and finding new ways to add value through data driven insights. A centralized client relationship management approach is important for our success.

• Are you interested in laying the groundwork and creating value for participants in the payments ecosystem?

• Are you motivated by a dynamic, changing business environment and its opportunities?

• Do you enjoy creativity and thinking outside the box to solve problems while remaining true to core values?

Role

The global Franchise Growth & Enablement team is looking for a driven individual at the Analyst level to manage various programs focused on data gathering and relationship mapping for a wide range of ecosystem participants and accompanying strategic initiatives. To perform this role efficiently, you will:

• Analyze customer data from acquired companies to ensure accurate data migration, and identify potential discrepancies or issues
• Support day-to-day operational activities such as data analysis, process coordination, and issue resolution
• Maintain detailed documentation of customer data, workflows, and procedures
• Facilitate communication between M&A and Operations Teams to ensure alignment
• Assist with strategic initiatives to drive incremental value for Franchise and Mastercard
• Identify areas for process improvement and enhance customer experiences
• Create end-to-end process documentation and training guides for BAU processes
• Assist with creating presentations, tracking, and reporting metrics and trends to management
• Collaborate cross-functionally with subject matter experts

All About You

• Highly motivated, demonstrated ability to take initiative and accountability
• Self-driven, intellectually curious, resourceful, and analytical
• Results-oriented problem solver, with demonstrated ability to multi-task and prioritize work
• Experience and ability to work independently to produce results in a team environment
• Strong attention to detail and organization skills
• Strong communication (written and verbal business English) and interpersonal skills
• Ability to work in a high paced environment
• Enthusiastic, eager to learn and work at a global financial service technology organization
• Bachelor's degree required

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.