Analyst, Technical Operations

Your Future Evolves Here

The Analyst, Technical Operations is part of a team that bridges the gap between development and business teams, and drives successful resolution of client issues. Engage directly with clients, lead go-live initiatives, and continuously seek opportunities for process improvements. Showcase your skills in managing critical client systems, resolving complex issues, and ensuring data quality and compliance. Elevate your career with us, where your technical proficiency and commitment to excellence will be highly valued and rewarded.

Collaboration Opportunities

This role sits at a nexus between clients, Tier I support, Operations, Product, and Engineering teams. Issues elevated to this role are generally more complex, and therefore requires a cross-functional team work to allow for expedient resolution of issues.

The Day-to-Day

• Manage daily product and data operations and provide essential support for critical client systems

• Interface directly with clients through calls, meetings, and detailed reports

• Lead and support client go-live initiatives, ensuring smooth transitions and seamless handover to TSO post 30-day warranty period

• Analyze, triage, and resolve client-reported issues promptly, ensuring adherence to SLAs

• Design, configure, and script using advanced MS SQL Server tools

• Conduct in-depth data analysis using SQL, proprietary applications, app insights, data dog logs, and JIRA

• Participate actively in User Acceptance Testing and review go-live plans to ensure readiness and success

• Identify opportunities for process improvements and contribute to the development of new processes

Required Experience:

• Bachelor’s Degree or equivalent experience
• 3-5 years in application workflow, data analytics, and reporting roles
• Intermediate to expert SQL and QA experience
• Understanding of MS SQL Server features (SSIS)
• Technical proficiency in data manipulation and analysis using MS Access and Excel
• Knowledge of BI tools such as PowerBI
• Strong written and verbal communication skills
• Customer service oriented, strong organizational and time management skills
• Self-motivated, detail-oriented, and able to learn new systems independently

Preferred Experience:

• SQL Server Certification (Querying)
• Experience with ETL processes
• Prior experience with JIRA and Confluence
• Healthcare IT experience

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. 

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.

The expected base salary/wage range for this position is $70,000 - $75,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.