APAC Wholesale KYC Operations Business Manager - Vice President

We're seeking a skilled Business Manager to provide governance expertise, manage business delivery, and offer data analysis, communications, and presentation support for our Operations teams. You'll collaborate with senior leads within Asia Pacific Wholesale KYC Operations and other partners, becoming a vital part of the team.

As a Business Manager within the APAC Wholesale KYC Operations team, you will work closely with senior leads and become a key member of our team, coordinating and facilitating the execution of various Operations initiatives. Your ability to build strong relationships and deliver high-quality work under pressure will be crucial. You will be Reporting to the APAC Head of Wholesale KYC Operations.

Job responsibilities

• Deliver Operations business management services across a range of responsibilities, including strategy tracking and execution, business planning and performance monitoring
• Prepare and communicate business strategy, performance and priorities to key stakeholders
• Develop and manage organization communication strategies for key stakeholders
• Deliver high quality executive presentations, reporting and analytics to support business decisions
• Lead the regional budget management process to ensure optimal resource budgeting and allocations to achieve business priorities; oversee investment/productivity initiatives across the end-to-end business to achieve multi-year targets
• Own and lead the production of non-Financial key performance indicators and management information that aid business decisions
• Promote Diversity and Inclusion initiatives

Required qualifications, capabilities and skills

• Minimum of 10 years' experience including a minimum of 5 years in a business management, program lead, stakeholder management, and/or operations supervisor role
• Demonstrated governance and organizational skills with strong attention to detail
• Excellent English writing, editing and presentation skills
• Ability to communicate effectively with all levels of employees, including senior management
• Strong analytical skills, ability to present new ideas in a compelling manner from financial data and create meaningful reports and proposals for senior management
• Ability to multi-task and work autonomously within a local and global team environment
• Ability to thrive in a fast-paced, matrix environment with multiple assignments, stringent deadlines and changing priorities
• Strong proficiency with PowerPoint, Word, Excel, Outlook

Preferred qualifications, capabilities, and skills

• Bachelor's degree in Business, Finance, Accounting or a related discipline
• Software skills e.g., SharePoint, Teams, Tableau and Alteryx Suite
• Experience in KYC

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.