API Support Analyst

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

SABRE API SUPPORT IS LOOKING FOR A TALENTED ANALYST (Technical Product Support Specialist I)
 
Role and Responsibilities
 
What will you achieve?

• Under general supervision
• Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customer segment. 
• Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of ongoing efforts to improve service, support and strategic initiatives.
• Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre-provided tools used in the integration and deployment of their online site.
• This process involves developing testing clients, validating XML files and schemas, and reproducing customer scenarios in order to debug and/or find possible system bugs. 
• Investigate the causes of non-conforming SOAP & REST APIs and train users to implement solutions. 
• Involved in customer projects.

 
What's in it for you?

• Working with some of the biggest Global and Online travel agencies, as well as development companies in the industry.
• Opportunity to do something that has a high impact and is game-changing in our industry
• Be part of one of the world’s largest Travel and Technology Companies

Qualifications and Education Requirements
 

Must Have Skills:

• Desire to work in a strategic problem-solving and customer management role 
• Excellent communication skills (written and verbal) 
• Proficient fluency in written and spoken English is required. Language capability in Mandarin, and Portuguese is a big advantage. Spanish is an advantage. 
• Ability to learn and share knowledge easily over a short period of time. 
• Attention to detail and ability to multi-task 
• Ability to work in a team environment 

Nice To Have Skills:

• Advanced expertise in technical languages such as XML, SOAP, REST or HTML. 
• Sabre domain knowledge is a plus. 
• Good writing skills, producing technical documents and user guides.
• Students or fresh graduates in Computer Science, Engineering, or a related subject. 
• Knowledge of web development/online programming languages.

Sabre offers the following exciting benefits:

• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events
   

**Upload English CV only

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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