A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you'll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
As an Associate at IBM you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies tools techniques and products to translate system requirements into the design and development of customized systems. In your role you will be responsible for:
Your primary responsibilities include:
* Working on the end-to-end feature development and solving challenges faced in the implementation.
* Collaborate with key stakeholders internal and external to understand the problems issues with the product and features and solve the issues as per SLAs defined.
* Being eager to learn new technologies and implementing the same in feature development
* Experience in Implementation and design ServiceNow CSM solutions
* Experience in CSM Application related integration use cases
* Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage
* Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location Organization CMDB
* In-depth experience and solutioning capabilities using Scoped Application
* Expertise in ServiceNow ITSM product
* Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server
* Should have CSA CAD and CIS-ITSM Certifications