Application Consultant | Site Reliability (Remoto)

Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Required Technical and Professional Expertise

• Vivência/experiência em projetos, como especialista em Monitoração e Gestão de Eventos em ITSM (Information Technology Service Management);
• Responsável por monitorar e gerenciar eventos relacionados à infraestrutura de TI de uma organização, visando a que os serviços de TI sejam entregues de forma eficiente e com qualidade;
• Monitoramento e análise de Eventos para determinar a causa raiz do problema e avaliar o impacto nos serviços de TI;
• Gestão de Incidentes, comunicação com equipes;
• Identificação de oportunidades de melhoria contínua e implementar mudanças para melhorar a eficiência e a qualidade dos serviços de TI;
• Validação de que os processos e procedimentos de monitoramento e gestão de eventos estejam em conformidade com as políticas e regulamentações da organização.

Todas as nossas vagas são elegíveis para pessoas com deficiência ou reabilitadas

Preferred Technical and Professional Expertise

• Superior completo;