A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
As a Delivery Consultant you will work closely with IBM clients and partners to design deliver and optimize IBM Technology solutions that align with your clients' goals. In this role you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies communication and service orientation skills. As a member of IBM Technology Expert Labs a team that is client focused courageous pragmatic and technical you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
If you are passionate about success with both your career and solving clients' business challenges this role is for you. To help achieve this win-win outcome a 'day-in-the-life' of this opportunity may include but not be limited to…
• Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design development integration implementation migration and product support with a sense of urgency .
• Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets testing migrating to production and day-two operations.
• Technical Solution Workshops: Conducting and participating in technical solution workshops.
• Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
• Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation curiosity initiative in addition to navigating data and people to find answers and present solutions.
• Collaboration and Communication: Strong collaboration and communication skills as you work across the client partner and IBM team.
5+ years of ServiceNow experience with at least 2+ years in technical leadership roles. Deep understanding of ServiceNow platform capabilities and architecture. Develop and customize CSM components such as: Case Management Account & Contact Management Entitlements SLAs and Contract Management Customer Portal / Service Portal widgets Playbooks for CSM Agent Workspace and Guided Decisions Configure and customize forms workflows business rules client scripts UI policies UI actions and notifications. Integrate ServiceNow CSM with other modules (ITSM FSM HRSD) or external systems (e.g. Salesforce SAP third-party CRMs). Strong scripting knowledge (JavaScript GlideScript Flow Designer etc.). Proficiency in integrations (REST/SOAP APIs webhooks etc.). Experience with Agile
5+ years of ServiceNow experience with at least 2+ years in technical leadership roles. Deep understanding of ServiceNow platform capabilities and architecture. Develop and customize CSM components such as: Case Management Account & Contact Management Entitlements SLAs and Contract Management Customer Portal / Service Portal widgets Playbooks for CSM Agent Workspace and Guided Decisions Configure and customize forms workflows business rules client scripts UI policies UI actions and notifications. Integrate ServiceNow CSM with other modules (ITSM FSM HRSD) or external systems (e.g. Salesforce SAP third-party CRMs). Strong scripting knowledge (JavaScript GlideScript Flow Designer etc.). Proficiency in integrations (REST/SOAP APIs webhooks etc.). Experience with Agile