Application Engineer

About Us:

At Globus, we move with a sense of urgency to deliver innovations that improve the quality of life of patients, inspired by the surgeons and healthcare providers who treat them.

Our world-class engineering works to transform clinical insights into tangible musculoskeletal solutions. We are constantly in pursuit of better patient care, and we understand that speed is critical because life cannot wait. Join us!

Position Summary:

The Application Engineer is responsible for supporting all Imaging, Navigation, Robotics products and affiliated services. The Application Engineer will be responsible for remotely supporting all field-based robotics installations including, but not limited to: troubleshooting, triaging service requests, collecting feedback from the field, and event-related software investigations for the Excelsius platform. This position requires knowledge of the operating room, functionality of capital equipment, software troubleshooting and strong communication skills.

Essential Functions:

• Developing in depth technical knowledge of Imaging, Navigation, Robotics products as well as applicable procedures, anatomy, and implant products
• Providing remote support for implant reps, CSRs and surgeons at INR system installations
• Collecting feedback from the field and triage to necessary internal groups
• Supporting in-house surgeon labs and training when needed
• Willingness to learn each INR department's role and how they work together to provide excellent customer service
• Adhering to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. Ensure Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Representing the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties of Globus

Qualifications:

• Minimum 2 years' engineering experience; Bachelor's Degree, Engineering preferred
• Experience troubleshooting remotely via phone and other technologies a plus
• Knowledge of the operating room environment
• Ability to collaborate and influence others
• Excellent interpersonal, verbal and written communication skills
• Ability to work flexible hours
• Ability to attend surgeries and/or labs

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions
• Customer Focused: We listen to our customers' needs and respond with a sense of urgency
• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger
• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Physical Demands:

The physical demands listed here are representative of those that must be met by and employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds

Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

JOB CODE: 1002746