Application Support Engineer

We are seeking an Application Support Engineer who will play a crucial role in ensuring the success and satisfaction of our customers using our advanced multi-cloud security platform. Your primary focus is providing exceptional technical support and creating robust support documentation to streamline issue resolution processes.

#LI-DNI

Responsibilities

• Provide direct support to the customers by troubleshooting and resolving technical issues related to our platform
• Develop and maintain high-quality runbooks and standard operating procedures (SOPs)
• Contribute to knowledge management initiatives within the team to enhance our support capabilities
• Collaborate with internal teams to ensure a seamless support experience for customers spanning various time zones
• Work during standard Japanese business hours with flexibility to occasionally overlap with Australia (2-hour difference) and Singapore (1-hour difference)

Requirements

• 3-5 years' experience working with cloud technologies and environments, with a general understanding of various cloud platforms
• Exceptional customer-facing support skills, with a strong background in desktop support and infrastructure, enabling the ability to effectively resolve product-related issues while contributing to knowledge management initiatives
• Excellent communication skills with fluency in Japanese and English
• Strong problem-solving skills and a commitment to delivering high-quality customer service

We offer

• By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024 , Glassdoor's Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek , 2021 - 2023
• Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
• Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
• You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices

Life at EPAM
-EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
-Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
-We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
-With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond