Application Support Specialist

Responsibilities

Responsibilities and Accountabilities:

Investigation and troubleshooting on arising technical issues

Implement products as cloud solutions on FinCloud platform;

Installation, configuration and maintenance of cloud solutions and third party tools;

Configure the integration of cloud solutions with other 3rd party systems;

Creation, scheduling and maintenance of customers batches;

Application release management, deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major upgrades;

Administration of user access controls;

Providing technical support and management, working closely with Infrastructure Partner support teams during Incident response and resolution;

Adhere to change management procedures and Finastra best practices;

Ensure that services are delivered to SLAs and that requests and incidents are responded to in timely and conclusive manner;

Provide updates and recommendations to management for implementations adjusments;

Skills and Qualifications

Bachelor degree in Computer Science, Software Engineering or equivalent;

Previous experience with Windows and Linux operating systems;

Relevant experience in cloud solutions architecture, design and management;

Knowledge of IT operations;

Experience working with High Availability and Disaster Recovery architectures and solutions;

Ability to understand business requirements and convert them into solution design;

Experience maintaining a virtual environment required;

Basic networking knowledge and troubleshooting skills;

Should have expertise in some of the following: database technologies (Oracle, SQLServer, SQL, PL/SQL); scripting languages (Perl, Bash, Korn Shell, Windows batch) ; XML; Apache Tomcat; Apache AciveMQ; IBM WebSphere MQ; C/C++, Java technologies;

Experience with cloud computing platforms (AWS, Azure, HPE) an advantage;

Experience of building solutions on IaaS and PaaS an advantage;