The Strategy Advisor will be responsible for managing a portfolio of our largest and most strategic customers to ensure successful adoption and expansion of the Apptio product suite. This position is an integral role at Apptio impacting the long-term success of the customer relationship. By developing and maintaining a high level of customer engagement the Strategy Advisor will partner with Account Management & Customer Success to ensure every customer realizes full value from their investment with Apptio.
With deep multi-domain expertise and an understanding of customer challenges and Technology Business Management (TBM) best practices Strategy Advisors leverage their strategic leadership and operational capabilities to help customers develop their TBM objectives while driving operational excellence and program governance. Strategy Advisors are accountable for driving customer adoption and success across a portfolio of customers by engaging broadly across the organizations from C-Level executives through operational staff focusing in particular on those in the TBM Office.
Strategy Advisors are customer-directed specialists solely focused on creating wildly successful customers through large scale programs involving change management innovation and developing processes and capabilities that make TBM internally sustainable. Strategy Advisors will help to accelerate and mature practices related to TBM which encompasses Business and IT Strategy IT Operational Management and IT Financial Performance Management.
Leadership & Influence
* Strong self-starter with the ability to build a network within Apptio and your assigned portfolio of customers
* Demonstrate ability to communicate present and influence credibly and effectively at all levels of a customer's technology organization
* Motivate inspire and coordinate a multidisciplinary internal Apptio team to solve customer challenges without direct management responsibility
* Employ strong teamwork facilitation and soft skills such as listening and empathy
Strategic Consulting
* Credible and effective C-level advisor/coach especially with regards to the TBM discipline
* Experience with Organizational Change Management (OCM) Transformation Programs and IT Governance
* Consultative approach including the ability to translate customer needs into TBM outcomes
* Well versed within the fields of Organizational Efficiency and Operational Excellence
Innovation & thinking outside the box
* Capable of translating business initiatives and challenges into actionable roadmap and solutions
* Creatively solve problems with limited input and resources in a fast-paced high-pressure environment
* Inquisitive mind and passion for learning about customers industries and new approaches to doing things
* Always learning about IT industry drivers trends and technologies
* B.A. or B.S. ideally in a Technology Finance or Business-related discipline or equivalent work experience
* Demonstrable experience in a customer facing relationship role managing multiple clients in portfolio
* Most successful candidates having experience within the IT Finance and/or Technology industry
* Experience in Big-4 consulting or within the IT Finance and/or Technology industry
* Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including C-Level Leaders and Senior Level Executives
* Strong understanding of business processes and their integration into enterprise applications
* Ability to quickly grasp and distinctly explain technological and business concepts
* Willingness to ‘roll up one’s sleeves’ and assist wherever needed
* Team player who will innovate to continue improving the way Apptio serves its customers
* Ability to travel to visit customers
* Working knowledge of some of the following areas:
* IT Financial Management
* IT Infrastructure Management
* IT Service Management
* Strategic Portfolio Management
* IT Governance Strategy and Planning