In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Responsible for maintaining a high level of customer service while collecting outstanding payments resolving disputes or issues and assisting order releases. This role requires strong communication skills attention to detail and the ability to work in a fast-paced environment.
Key Responsibilities:
1. Handle inbound calls from customers regarding outstanding balances
2. Investigate and address customer complaints or concerns related to invoices payments or order fulfillment
3. Maintain accurate records of customer interactions and payment status.
4. Support sales in order fulfillment related issues
5. Collaborate with internal teams (e.g. sales customer master data cash applications dispute resolution) to ensure accurate and timely resolution of customer issues.
6. Meet or exceed monthly service level agreements.
1. Previous experience in a collections or customer service role preferably in a B2B inbound environment.
2. Strong communication and interpersonal skills.
3. Detail-oriented with strong organizational skills.
4. Ability to handle multiple tasks and prioritize workload.
5. Problem-solving skills and a customer-focused attitude.