Area Service Representative

Job Summary: In this role of Area Service Representative, you will have the opportunity to engage with clients, vacation rental guests, and vendors. Your various responsibilities will include providing administrative support, overseeing a team of employees, ensuring we are meeting the company's goals and objectives, performing cleaning of assigned residences and commercial buildings, including but not limited to windows, mirrors, high ledges and shelves, garages, BBQs, patios, golf carts, and de-webbing. Adheres to PRS standards of cleanliness and exceptional service, while managing day-to-day operations. This includes scheduling, training, conflict resolution, Customer Service, Sales, and office clerical support. In addition, you will be responsible for providing a variety of other functions that include, but are not limited to, home inspections and conducting client errands in a professional and timely manner, meticulously cleaning both interior and exterior spaces, including windows. The Area Service Representative strives to continually improve customer service and administrative efficiency. Assists department managers as liaison between Associates, Vendors, and Clients. Organization and close attention to detail are highly essential. Additionally, you will play a crucial role in meeting with potential clients and offering sales support. Reports to / Supervision Received:Operations Manager Essential Functions: • Answer incoming calls and assist clients, and/or distribute phone calls as necessary to appropriate departments. • Act as a liaison between clients, vendors, and other departments within the company • Interact professionally with clients either by telephone, electronically, or in person. • Run daily and weekly work order reports and distribute to the appropriate department. • Respond promptly and professionally to new client inquiries. • Process orders, forms, and requests in an accurate and timely manner • Keep accurate records of all client interactions, inquiries, compliments, and complaints. • Coordinate and supervise client and vendor projects. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Establishes and maintains open, collaborative relationships with Managers and Associates. • Responsible for overseeing the daily performance of a team or department. This includes planning employee schedules, assigning tasks, and coordinating cross-training. • Responsible for training new hires and providing ongoing training and feedback to employees. • Implement and enforce systems, policies, and procedures. • Provides services that are above and beyond for client satisfaction and retention. • Performs home inspections while completing a detailed and thorough company inspection report. • Responsible for running client and company errands such as picking up and delivering packages, mail, laundry, etc. • Provides timely authorized access to client properties. • Perform cleaning of assigned residences and commercial buildings to include, but not limited to, windows, mirrors, high ledges and shelves, garages, BBQs, patios, golf carts, and de-webbing. Adheres to PRS standards of cleanliness and exceptional service. • Prioritize work according to work order and/or homeowner specifications. • Quality home inspections and supervision • Correctly completes all work orders according to company policy. • Responsible for the safety and security of client keys and homes. • Provides timely authorized access to client properties. • Adhere to all company safety policies and procedures. Must immediately report any incidents, accidents, and injuries to their Supervisor and/or Safety Director promptly • Perform any other duties that your Manager or Department Managers may assign. Education, Skills,and Experience: 1. Education and Experience Requirements • High School Diploma or GED required. • Three years experience in customer service required. • Three years of experience in a supervisory role required. • Three years of experience in housekeeping and general services. 2. Required Skills • Must demonstrate professional communication skills and exceptional customer service skills. • Must demonstrate strong cleaning abilities, time management, and organizational skills. • Must be able to effectively and thoroughly pay attention to detail • Must be safety-conscious • Must be proficient in the English language, both verbally and in writing. • Must be proficient in computer programs, including Microsoft Word and Excel. • Must have the ability to use or learn Front, Jobber, Ring Central, and Google Workspace programs within 30 days with demonstrated proficiency. • Ability to prioritize daily work schedule, work independently, and proceed with objectives with minimal oversight. • Knowledge of modern office procedures and methods, including telephone communications, office systems, computer systems, and record keeping. • Ability to handle and resolve recurring problems and make recommendations to the Operations Manager. • Bilingual in Spanish 3. Special Requirements • Must successfully pass company background check and drug/alcohol test. • Must have a valid California driver’s license and maintain ongoing insurance coverage. • Must be flexible to work weekends, holidays, and overtime if required. Job Type: Full-time Pay: $25.00 - $30.00 per hour Benefits: • 401(k) • Health insurance • Paid time off Ability to Commute: • Rancho Santa Fe, CA 92091 (Preferred) Ability to Relocate: • Rancho Santa Fe, CA 92091: Relocate before starting work (Preferred) Work Location: In person