Assistant Manager, Credit/Collections (Digital Appliance)

Position Summary

Seeking an experienced, innovator to coach, train, and develop collectors into strong negotiators, while providing excellent customer service.

Every role at Samsung presents a new opportunity to make a lasting, global impact. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We're seeking innovators to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Join the Samsung family and be part of the team that's creating a better future.

Role and Responsibilities

• Manage account portfolio, keep accounts current and handle all disputes.
• Submit customer orders for approval within guidelines
• Communicates with management daily on overall account status for assigned accounts troubleshoot ongoing issues and setup meetings as needed to resolve issues.
• Brings all complex overdue AR issues to resolution working with manager, executive and other teams within organization. Recommends payment plans with troubled customers. Escalates issues for team members.
• Works closely with Risk Management of credit limit concerns, submission of terms changes and provides data for internal review of accounts.
• Assists all Sales Managers with account concerns such as order holds/past due concerns, Cash in advance/Floor plan inquires, Builder direct billing/order release issues and credit limit inquires.
• Monitor FFP automated process for approvals from bank and ensure all that are submitted manually are completed quickly to maximize sales opportunities.
• Work closely with Outdoor LED accounts to ensure contracts, match billings, and correct needed discrepancy issues with Sales & Project accounting team members and leadership.
• Involved in the Tableau project to create/output and maintain current projects already developed, recommend and implement new projects as needed
• Resolution of all overdue AR prior to Bad AR occurrence
• Monitor and Mentor staff with all account issues for optimal results covers for manager while out of office.

Skills and Qualifications

• Typically requires minimum 5 years' of related experience and a Bachelor's degree.
• Knowledge with MS Excel (V-lookup/Pivots).
• Good working knowledge with MS Word and Outlook.
• Strong attention to detail and exceptional level of accuracy in a fast paced and growing environment.
• Ability to develop strong knowledge of Samsung Business process, procedures, and strategies in an effective manner.
• SAP/NERP
• Strong multi-tasking skills.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.