Assistant Operations Touring Manager, Experiences

Superfly is an experience company obsessed with activating and amplifying communities around common passions and unforgettable moments. We're helping brands connect meaningfully to culture & creating the future of live entertainment. We support our partners in identifying and amplifying their unique slant within culture in ways that drive business objectives and create resonance. 

From producing some of the world’s most iconic festivals, to media-driven joint ventures and location based entertainment, Superfly has been defining the creative edge of live entertainment for over 20 years. 

Description:

Reporting to the Operations Touring Manager, the Assistant Operations Touring Manager assists with the planning and installation of its Touring Experiences. Main duties include but are not limited to: managing installation of experiences in new markets, assisting with permitting and compliance needs for each new location, site load-in and load-out for the operations of the experience, assisting with managing existing vendor and partner relationships, troubleshooting of operational issues, and working closely with the inter-departmental teams to ensure the best result. This position requires the candidate to travel, as needed, to touring properties both nationally and internationally, as well as work remotely from a home office. The salary for this position is $58.500. 

Primary Responsibilities – Set-Up/Build/Tear-Down/Load-Out Phase

• Assist with managing relationships with real estate brokers, property developers, production vendors and partners
• Work with local property management teams to ensure proper setup of experience locations
• Verify experience is up to code on inspections or built-out per architectural/engineering drawings; this includes, but is not limited to: egress signage, fire extinguishers, etc.
• Assist in facilitating walkthroughs with city officials to ensure experience is compliant, adhering to permitting requirements and regulations, and is legally allowed to open and operate
• Assist with managing and facilitating trucking and heavy equipment needs; ensure the efficient and effective movement of materials, equipment, and supplies from the point of origin to its destination
• Oversee on-site workback schedule and ensure operational build is on schedule and all movements/installs are accounted for
• Collaborate with inter-departmental teams to ensure build is on schedule and all team members are following on-site best practices
• Ability to use power tools and handle minor installs
• Travel alongside the project to bring Superfly X Touring Properties to various markets
• Assist with the setup and operation of security monitoring systems for multiple locations
• Support Superfly X in achieving its financial, guest experience, and team member goals
• Communicate the SFX vision and identify opportunities to reduce expenses and create efficiencies
• Identify opportunities for employees to gain additional responsibilities and develop leadership skills
• Empower employees to make decisions and learn from mistakes
• Additional tasks, as needed

Primary Responsibilities – Experience Operations Phase

• Troubleshoot any operational issues that can not be resolved by site management team; collaborate with necessary departments or parties (i.e., landlord) to resolve swiftly and effectively
• Set-up and oversee site inventory sheets to verify proper items are in-stock for daily operation
• Set-up and oversee technical/maintenance issue tracker; make sure necessary departments are aware of all issues
• Provide direction and guidance to site team, as needed
• Identify opportunities for employees to gain additional responsibilities and develop leadership skills
• Empower employees to make decisions and learn from mistakes
• Additional tasks, as needed

Knowledge, Skills and Abilities:

• Must be fully vaccinated against Covid-19
• Minimum 1+ years experience working in an operational environment
• Bachelor’s degree or equivalent experience
• Strong organization skills
• Resourceful and detail-oriented fast learner with excellent time management, prioritization and communication skills as a collaborative team member, especially when working with cross-functional teams executing complex work in the face of tight deadlines
• Multitasking and prioritizing with ease in a fast-paced, deadline-driven environment
• Knowledge of basic hand and power tools required
• Existing understanding of trucking/logistics booking and operations and basic internet installation language
• Reliable internet access and ability to work independently from a home office environment when not at touring properties
• Ability to travel up to 50%+ of the time - domestic and internationally as needed
• Ability to work weekends and holidays

Why Work at Superfly

We are idea evolvers, people lovers, music nerds and passionate humans who are constantly striving to enhance our industry leading-work. We have fun taking work seriously.

We offer a comprehensive benefits package including generous company contribution towards employee medical benefits, 100% company paid dental, vision, and long-term disability plans, flexible spending account, voluntary life insurance, commuter benefits, retirement plan, flexible time off policy and a strong, collaborative, positive company culture which we expect you will contribute to. We are an equal opportunity employer.