Assoc Engineer, AI Modeling

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Assoc Engineer, AI Modeling at T-Mobile is instrumental in supporting the development and optimization of AI models that enhance customer service automation. . This role takes ownership of applying techniques such as prompt engineering, fine-tuning, and evaluation to elevate model accuracy, reliability, and efficiency, while collaborating with senior engineers and cross-functional teams to bring AI solutions into production at scale. Overall, the Assoc Engineer, AI Modeling plays a key role in ensuring the reliability, accuracy, and efficiency of AI applications in customer service operations. We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! Our team is dynamic where no day is the same, and we are diverse and inclusive passionate about growth and transformation. If you're up to the challenge, apply today! Job Responsibilities: • Applies prompt engineering techniques to enhance AI model performance for customer service automation • Collaborates with cross-functional teams to integrate AI-driven enhancements into production systems • Supports the development and optimization of AI models under the guidance of senior engineers • Contributes to the architecture of sophisticated AI systems to improve customer interactions • Ensures the reliability, accuracy, and efficiency of AI applications in customer service operations • Fine-tunes AI models to meet specific operational goals and enhance user satisfaction Education and Work Experience: • Bachelor's Degree Computer Science, Engineering, or a related field (Required) • Master's/Advanced Degree Computer Science or Data Science (Preferred) • Developing and optimizing AI models, particularly in customer service automation (Preferred) • Applying AI techniques such as prompt engineering and fine-tuning (Preferred) • Collaborating with cross-functional teams to integrate AI-driven solutions into production systems (Preferred) Knowledge, Skills and Abilities: • Data Analysis- Ability to analyze and interpret complex data to improve AI model performance. (Required) • Problem Solving- Strong problem-solving skills to troubleshoot and optimize AI systems. (Required) • Collaboration- Excellent collaboration skills to work effectively with cross-functional teams. (Required) • Technical Writing- Proficiency in technical writing to document AI model developments and modifications. (Preferred) • Microsoft Excel- Proficiency in Microsoft Excel for data manipulation and analysis. (Preferred) • Agile Methodologies- Understanding of Agile methodologies to adapt to rapidly changing requirements in AI development. (Preferred) Licenses and Certifications: • Certified Analytics Professional (CAP): Certification that validates an individual's expertise in analytics processes, including the formulation of business and analytics problems, methodology selection, and model building. (Preferred) • Machine Learning Certification: Certification that demonstrates proficiency and understanding in machine learning techniques, which are crucial for developing and optimizing AI models. (Preferred) • At least 18 years of age • Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $80,900 - $146,100 Corporate Bonus Target: 10% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that [email protected] calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. T-Mobile maintains a drug-free workplace. Job Details Job title Assoc Engineer, AI Modeling Position Type Full Time Date Posted 2025-08-25 Primary Quest ID PRIMARY_EXTERNAL_QUESTIONNAIRE_V3 Second Quest ID Job Classification Professional Brand T-Mobile USA, Inc. Career area Information Technology Location(s) 3650 131st Ave SE, Bellevue, Washington, 98006 Job ID REQ329452