Associate Account Manager

The Role We Need:

PadSplit is hiring an Associate Account Manager to help us deliver scalable high-impact support to our growing community of hosts. Rather than managing a small portfolio individually this role will engage hundreds of hosts through group channels such as webinars office hours email campaigns and educational resources. The goal is to ensure every host receives meaningful value clear communication and the tools they need to succeed on the PadSplit platform. This position plays a critical role in strengthening host retention satisfaction and the overall health of our marketplace.

The Person We Are Looking For:

PadSplit needs someone who is a proactive communicator and thrives in both group settings and digital engagement. The ideal candidate brings a customer-first mindset and can balance education account management and light sales expansion - all while doing it at scale. This person must be able to excel at simplifying complex ideas analyzing data to identify opportunities and build engaging webinars and email programs that drive results. Most importantly they’re collaborative adaptable and energized by working in a dynamic high-growth environment where cross-functional teamwork is key so we can continue our mission of solving the affordable housing crisis - one room at a time.

Here’s what you’ll do day-to-day:

• Scaled Host Education: Develop and facilitate webinars office hours and group sessions to onboard and support large groups of hosts

• Inside Sales Quota: Manage a sales pipeline of leads and opportunities to achieve quota target.

• Programmatic Communication: Build and manage proactive communication cadences (newsletters best practice updates playbooks) to ensure consistent host engagement.

• Resource Development: Create scalable content (guides FAQ updates videos) to empower hosts with self-service solutions.

• Performance Insights: Use host data to identify common challenges or opportunities across cohorts and deliver insights back to both hosts and internal teams.

• Expansion at Scale: Spot and encourage expansion opportunities among “long-tail” hosts using playbooks campaigns and referral nudges.

• Feedback Loops: Collect host feedback at scale and share actionable insights with Product Sales and Operations to improve the overall host experience.

• Community Building: Cultivate a sense of community among hosts by promoting peer-to-peer learning and highlighting success stories.

• Existing PadSplit Purchases: Onboard hosts that purchase existing PadSplit (“resale hosts”)

• Quality Assurance: Periodically reach out to hosts failing to operate within PadSplit standards & guidelines

Here’s what you’ll need to be successful:

• Strong Communication Skills: Exceptional ability to deliver clear and engaging group presentations and written communication

• Customer-Centric Mindset: Dedication to helping hosts succeed and find value in PadSplit

• Program Design Skills: Experience building scalable success or education programs (customer success account management or training background preferred)

• Sales & Retention Awareness: Understanding of account management with the ability to identify and support expansion opportunities

• Analytical Skills: Comfort using data to deep-dive and action on issues and to identify opportunities

• Tech Savvy: Familiarity with Salesforce Slack and webinar tools (Zoom Google Meet or similar)

• Adaptability: Comfortable testing iterating and refining new approaches in a startup environment

The Interview Process:

• Your application will be reviewed for possible next steps by the Hiring Manager

• If you meet eligibility requirements the next step would be a phone screen with a member of the PeopleOps team for about thirty (30) minutes

• If warranted the next step would be a video interview with our Director of Host Success for forty-five (45) minutes

• If warranted the final step would be a video interview with our Head of Sales thirty (30) minutes

• If warranted then we move to offer!

$30000 - $35000 a year

Compensation is based on the role's scope market benchmarks the person's expertise and experience and the impact of their contributions to our business goals. In addition to the base salary there is a commission component:

Variable: $25 per room expansion

On-Target Variable Commission is 240 rooms/year or $6000 in variable compensation