Associate, Deposit Operations ACH

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Job Responsibilities:

• Identifies and escalates potential OFAC related items.
• Complies with internal and external Rules/Regs/Procedures of the ACH Network.
• Resolves unidentified differences in GL holding accounts.
• Resolves customer research issues.
• Interacts with a wide variety of internal colleagues to ensure customer satisfaction and operational excellence.
• Adheres to internal/external SLA’s
• Escalates system issues and customer complaints to management/ACH vendor.

Education/Experience/Skills:

• 3-5 years previous Banking/Operational experience required.
• REG E/NACHA Rules experience preferred.
• ACH processing system knowledge and experience preferred.
• Ability to cover multiple colleague’s responsibilities in the case of PTO/Leaves of Absence.
• Strong written and verbal communication skills.
• Ability to work both remotely and onsite required.
• Ability to cultivate and maintain meaningful business relationships across multiple lines of business.
• In-depth working knowledge of current Microsoft Office suite of products including Excel and Teams.
• Exceptional organizational and record keeping skills.

The estimated salary range for this position is $22.00 to $25.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.