Associate Director of Quality Assurance

Blueland is revolutionizing conventional cleaning and personal care products to eliminate the need for single-use plastic packaging, while prioritizing the planet and people. We believe that we should be able to have a clean home without sacrificing a clean planet and that sustainable choices should be effective, convenient, and affordable. We also believe that businesses need to be reconstructed to consider all stakeholders, not just profit. 

We are a science-driven company with a pipeline of proprietary products that started with our cleaning sprays and hand soap (we hold over 40 patents and patents pending worldwide). To date, we’ve already helped divert more than 1 billion single-use plastic bottles from landfills and waterways. We were the 2nd fastest growing direct-to-consumer in 2020, and have built an engaged, passionate community of close to 1M+ person community. We’re proud to be a Certified B Corp - recognized for meeting the highest standards of verified social and environmental performance, transparency, and accountability. We’re also Climate Neutral Certified along with many other certifications that help hold us accountable on our commitments to optimize our products for environmental and human health. 

Blueland was featured on the Season 11 premiere of Shark Tank, securing an investment by Kevin O’Leary. Blueland is well-funded by top tier venture capital firms as well as notable investors including Gwyneth Paltrow, Justin Timberlake and founders of Sweetgreen, Thrive Market, Honest Company, Rent the Runway, and Bonobos. We’ve been featured across top tier outlets such as the New York Times, Fast Company, TechCrunch, VOGUE, Wall Street Journal, Inc., and more.

The Role:

The Associate Director of Quality reports to the Director of Procurement and Technical Services and is responsible for ensuring our products meet the highest standards for quality, safety, and compliance. This role will lead all Quality Assurance workstreams to design, implement, and improve quality processes. It will collaborate closely with operations, product development, and customer experience to deliver a consistent, high-performing product that aligns with our company mission.

Responsibilities:

• Lead implementation of all product quality initiatives internally and at Blueland suppliers, and ensure compliance to all related policies, procedures, and specifications
• Oversee external audits of raw material manufacturers, packaging manufacturers, contract manufacturers and other suppliers as directed
• Responsible for conducting and reviewing investigations relating to customer/consumer complaints or product quality deviations, including CAPA reporting, non-conformance tracking, and quality KPI tracking
• Partner with our customer experience team to improve our product quality tracking and reporting processes, including monthly reviews with internal teams to identify issues and track product quality trends
• Support R&D initiatives, working collaboratively with the Product Development in designing and implementing systems and processes that improve product/process quality 
• Build, maintain, and update Blueland’s specification documents, called Product Manuals, and publish these documents to our suppliers as necessary
• Partner with the operations team to implement lot traceability on our products from manufacture through distribution 
• Manage any product recalls and/or product withdrawals

Qualifications:

• 8+ years of Quality Assurance experience in the consumer goods, nutrition, or food industry 
• Experience in both contract and in-house manufacturing environments
• Ability to establish, manage, and expand a world-class Quality Department
• Effective communication skills with internal teams and external partners
• Understanding of and ability to interpret the FDA and EPA regulations
• Passionate about the environment, sustainability and Blueland’s mission

The salary range for this position is $135,000 - $150,000 per year.

We prioritize our planet and our people. In addition to salary compensation, we offer various other benefits to ensure our team members can be their best self, both in and outside of work. Benefits for full time roles include: health benefits, stock options, generous paid time off, paid holidays, paid civic engagement days, paid parental leave, 401k (employee contribution), professional development stipends, remote work reimbursements, various discounts to like-minded companies and more. 

At Blueland we believe in order to build a better future and planet, we must advocate for diversity, equity and inclusion. We are proud to have assembled a diverse team and strongly encourage you to apply even if you don’t meet every qualification. 

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