Associate Key Account Manager

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Your Responsibilities:

• Serve as the main liaison for key game publisher accounts, building and maintaining strong, long-term relationships.

• Identify opportunities for account expansion and implement strategies to enhance partner satisfaction and retention.

• Work with internal teams to tailor payment solutions to meet the unique needs of each partner, including handling global transactions and compliance requirements.

• Collaborate with product, technical support, and marketing teams to ensure seamless service delivery and partner success.

• Monitor account metrics, provide regular performance reports, and analyze data to drive improvements.

• Negotiate contract terms and manage agreements to ensure mutual benefit and compliance.

• Stay informed about industry trends, competitor activities, and global payment regulations to provide strategic insights and maintain a competitive edge.

• Address and resolve any issues or escalations related to respective department, ensuring minimal disruption to partner operations.

• Oversee the billing and follow up on any outstanding payments.

• Manage key partner relationships and provide day-to-day support.
   

Pre-Requisites :

• Proven experience in account management, preferably in the payment services or gaming industry.

• Strong understanding of global payment systems and industry trends.

• Excellent communication and interpersonal skills.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Proficiency in data analysis and performance tracking.

• Strong problem-solving skills and attention to detail.

• Strong writing, phone and presentation skills.

• Proficient in languages: verbal - Chinese & English, Written - English

Are you game?