Associate - L&D Programs / SOP

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Organization Overview:

The Associate - Learning & Development (L&D) Programs / Standard Operating Procedures (SOP) is responsible for the creation, coordination, and implementation of learning solutions and SOPs across the assigned business area / function. This role provides support to ensure personnel are qualified to perform job tasks and ensure compliance with GQS requirements. In addition, this role ensures the successful delivery of learning solutions and SOPs to meet all regulatory requirements and commitments.

This role supports the Lilly Indianapolis Device Assembly and Packaging manufacturing site.

Responsibilities:

• Identify, analyze, and determine learning solutions and methods to resolve potential performance gaps.
• Create, revise, and implement SOPs, training, and related documents, ensuring all documents are delivered on-time, follow established format and template, and are compliant with corporate / local policies to meet all regulatory requirements and commitments.
• Conduct usability testing as required
• Facilitate the review / approval process (including meetings) required to review, reconcile and resolve SOP, training, and related document issues.
• Evaluate human errors in business units and determine appropriate human error reduction interventions.
• Evaluate effectiveness of existing and planned learning interventions / SOPs and share with area leadership.
• Appropriately leverage Lilly's learning services suppliers for outsourced work to ensure quality delivery of projects that achieve Lilly business objectives.
• Work with key business partners to understand the key duties and responsibilities to define requirements for personnel qualification in assigned business area / function; ensure implementation and ongoing maintenance.
• Analyze / understand the assigned business area / function, including business goals, job titles and descriptions, key duties, and responsibilities.
• Influence document owners and content experts to make document improvements.
• Participate regularly in area / function project and process teams.
• Consult across the assigned business area / function and the Lilly learning community to ensure learning plans align with business plan and strategic direction.
• Benchmark cross functionally within Lilly as appropriate, seeking sharing and replication opportunities.
• Collaborate / participate in network / functional initiatives as identified by area leadership.
• Create, maintain and troubleshoot curriculum architecture and assignment with business partners.
• Anticipate and adjust for project / program issues, escalating as appropriate.
• Implement process improvements to L&D processes including implementing new computer systems.

Basic Qualifications:

• Bachelor's Degree (or 5 years Pharma experience).
• 3 years experience in technical writing / training development.
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Skills/Preferences:

• Demonstrated ability to establish strong business relationships.
• Demonstrated ability in communication, conflict resolution, judgment and managing complexity.
• Demonstrated program / project management skills.
• Ability to work independently and in a team environment.
• Working knowledge of business area/function.
• Ability and willingness to challenge business partners regarding ways to use learning interventions to most effectively meet business requirements.
• Ability to work independently and in a team environment.
• Responsible for maintaining a safe work environment, working safely and accountable for supporting all HSE Corporate and Site Goals.
• Experience working in a GMP-regulated environment.
• Experience with learning & development and SOP business processes.
• Knowledge of systems used to execute business processes (e.g., TrackWise, Regulus).
• Ability to navigate complex, matrix-based organizations and partner outside functional area.
• Strong organizational skills.

Additional Information:

• Travel may be required.
• 8-hour days - Monday - Friday. Work outside of standard hours may be required.
• Applicant will work in various areas within a manufacturing site. Allergens are likely in the manufacturing environment. Mobility requirements and exposure to allergens should be considered when applying for this position.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).

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