Associate Manager, Compliance QA

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Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

Coinbase is committed to preventing illicit activities on our platform, safeguarding against criminal exploitation, and ensuring full compliance with legal and regulatory standards. As the Associate Manager for the US Escalations Quality Assurance Program, you will play a pivotal role in supporting Coinbase's AML/CFT (Anti-Money Laundering/Combating the Financing of Terrorism) program. Your primary responsibility will be leading a team of Quality Assurance Experts who conduct thorough reviews of US Escalations investigations and suspicious activity reports (SARs).

What you’ll be doing (ie. job duties):

• Oversee the US Transactions Monitoring Escalations Quality Assurance Program
• Manage a team Senior Quality Assurance Analysts
• Conduct weekly capacity planning reviews and allocate cases for auditing based on analyst capacity
• Maintain and update Quality Assurance Procedures, rubrics, and grading parameters
• Assist in compliance testing, internal audits, and regulatory examinations
• Ensure service level agreements and quality metrics are met for both individual and team performance.
• Collaborate with internal teams, including Data Analytics, Escalations, Financial Crime Compliance, and Learning & Development  to launch or improve workflows and processes
• Utilize a deep understanding of metrics to drive data-driven recommendations
• Continuously add value through effective impact analysis, prioritization, and efficient project execution
• Conduct post-implementation reviews and suggest process revisions as necessary
• Ensure comprehensive change communication and coordination
• Identify and implement process optimization opportunities to enhance efficiency and eliminate roadblocks
• Perform gap analysis and root cause analysis on recurring issues.
• Handle ad-hoc assignments as required

What we look for in you (ie. job requirements):

• An ideal candidate would have 6-8+ years BSA/AML experience with high quality technical expertise at an equivalent financial services organization, fintech or advisory firm, regulator or law enforcement agency
• A professional compliance qualification is a must  (ICA, ACAMS or equivalent)
• Line management experience 
• Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base
•  Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
• Strong Data Analytics knowledge (Excel or Google Sheets)

Nice to haves:

• Knowledgeable in the area of virtual currencies, particularly in the context of AML/CTF
• Knowledge of blockchain analytics tools
• Experience in performing QC and/or QA
• Metrics and reporting

Job #: P62709