Associate Manager, Payroll

JOB SUMMARY:
This position is integral within the North American Payroll team to aid in our full cycle payroll process. This role will be responsible for the collection, organization, & maintenance of company hires, beginning with initiating and completing the new hire onboarding workflow. They will be a main line of contact with retail stores & corporate employees, managing day-to-day payroll inquiries and functions, including processing promotions, terminations, and other personnel changes. This role will also assist the NA Payroll Manager with bi-weekly pre & post payroll preparations, processing of NA payroll for various internal and external vendors, auditing, invoice payments, year-end reporting, year-end tasks, and special projects. 
JOB RESPONSIBILITIES:

• Oversee workflow & processing of bi-weekly Payroll (100 to 200 headcount)
• New hire Onboarding
  • Communication with retail stores pertaining to employee onboarding – pulling from email and follow up on outstanding issues
  • Launch onboarding, follow up & finalize process in ADP, US & CAD
  • Creating and maintaining digital employee file folders
• New hire data entry into HRIS & Payroll system
  • Maintaining accurate data integrity
  • Actioning & organizing employee promotions, transfers, & general updates
• Process employment status changes for North American population
• Process terminations in system - Issuing ROE’s where necessary (Canada) & calculating final pay
• Aiding in various payroll reconciling & preview processes, including ADP data audits, to ensure payroll is processed accurately and timely
• Focus on SOPs & process - creating new & elevating current Payroll/HR processes
• Collaboration with HR team members & cross-departmental stakeholders
• Provide excellent customer service experience daily to all levels of internal & external customers
• Maintain, update & format Excel Payroll Reports on a daily, weekly, bi-weekly bases.
• Provide support to the Payroll Team
• All other duties or projects as assigned

KEY PERFORMANCE INDICATORS:

• Excellent customer service to all internal and external customers 
• Accurate data integrity and processing of employee changes
• Timely & accurate processing of Employee paperwork
• Successfully onboarding new hires within days of hire

REQUIREMENTS:
EDUCATION:

• Advanced Diploma or Bachelor’s degree in Business Administration, Human Resources, Finance or Accounting.

EXPERIENCE:

• 2-3 Years of Payroll experience with progressive mindset
• Experience in the retail industry and office environment preferred
• Exposure to US & CAD Payroll is strongly recommended but not required

SKILLS:

• ADP Workforce Now experience in both US & Canadian systems
• Strong verbal and written communication skills with ability to comfortably communicate with individuals at all levels of the organization. 
• Highly organized with strong attention to detail & ability to multitask
• Must be able to handle confidential & sensitive information professionally and discreetly.
• Strong time management, analytical & problem-solving skills
• A commitment to providing outstanding customer service
• Program experience required: MS Excel, Word, Outlook
• Ability to meet deadlines, prioritize tasks & maintain high integrity & business ethics
• Positive, professional, and energetic demeanor
• Must be an ambassador of the L’Occitane brand

PHYSICAL & TRAVEL REQUIREMENTS:

• Must be available from Monday to Friday, some weekend work may be applicable during busy seasons
• Must be able to sit and use a computer for prolonged periods of time
• Ability to work a flexible schedule to meet the needs of the business
• Travel may be required (by car or train)