Associate - Strategic Account Manager

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

Position Description:

The Strategic Account Manager is a member of the Account Management team within Lilly Marketing Studios (LMS). The Strategic Account Manager is responsible for supporting the Strategic Account Lead in creating a trusted partnership with BU leadership, brand teams, external agencies and internal partners in order to lead operational strategic planning and execution, in alignment with Business Unit prioritization. The Strategic Account Manager will leverage strong project management acumen combined with analytical skill and process knowledge to achieve customer experience objectives by driving speed and efficiency throughout the promotional materials lifecycle. When needed, the Strategic Account Manager will rapidly escalate issues so that leadership can be proactively engaged in solutions and trade-off decisions.

Key Objectives/Deliverables:

• Know Lilly, our customers, internal and external business partners, and our specialty.
  • Develop effective relationships with peers at engaged agencies, internal capabilities (e.g., Omni) and LMS.
  • Understand evolving best practices for communicating with customers in various promotional channels.
  • Demonstrate deep understanding of information and material flows, processes, procedures, systems and methods.
  • Demonstrate understanding of internal and external business partners' people, processes and technology.
  • Exhibit understanding of the healthcare environment, the pharmaceutical industry, and marketplace.
  • Possess understanding of Lilly's compliance standards and quality requirements (e.g., CIQ, MLR processes, key content approval, FDA, etc.)
  • Maintain working knowledge of the unique requirements and considerations associated with supported brands.

• Support Operational Strategic Planning and Execution
  • Partner with Strategic Account Lead to operationalize brand strategy to ensure the right work is being done at the right time to meet in-market dates for the calendar year.
  • Serve as secondary partner to Marketers during business planning; coordinate across external agencies and LMS peers to create initial Master Backlogs.
  • Support prioritization discussions; engage peers as needed to counsel brand teams and avoid wasteful approaches to achieving customer experience objectives.
  • Ongoing support to the Strategic Account Lead in agile planning processes to monitor cross-functional team capacity, project scope, and timing.
  • Manage campaign and project management software (e.g., Wrike, Scope Deliver, CAP, VVPM)

• Optimize Effectiveness across Business Unit
  • Ensure focus on Team Lilly approach and enhance collaboration across all engaged parties (Marketers, MRO, external agencies, internal partners, LMS)
  • Identify opportunities to improve understanding of requirements and process by the extended team; coordinate with internal partners to deliver training as needed.
  • Escalate capacity concerns, scope creep, project risks.

Basic Requirements

• 2+ years' experience working within a regulated industry (e.g., pharma)
• Bachelor's degree
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Additional Preferences:

• 1+ years' experience in Lilly Marketing Studios, Agency Account Management, Marketing, Multi-Channel, or comparable roles
• Demonstrated verbal and written communication skills
• Proven planning and organizational skills
• Experience with campaign and project management software (e.g., Wrike, Scope Deliver, CAP)
• Proven ability to manage multiple projects at a time
• Strong Project Management Acumen
• Experience with promotional approval systems (e.g., Veeva Vault Promo Mats)
• Able to influence, collaborate and work effectively on a team
• Demonstrated enthusiasm and the ability to work under pressure to meet deadlines
• Skilled at analysis, judgment and decision making, with an eye toward quality and continuous improvement

Other Information:

• Some travel required (0-10%)

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).

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