Associate Technology Operations Analyst

EX LIBRIS– Who are we?

Ex Libris, Part of Clarivate, is a global EdTech (Education Technology) industry, leader. We serve some of the most prestigious academic institutions and research Universities around the world, with a total of over 7,500 customers in 90 countries.

Our SaaS solutions help universities transform academic libraries, maximize the impact of research activities, enhance teaching and learning, and drive student engagement and success. For more information about Ex Libris, see our website, and join us on Facebook, YouTube, LinkedIn, and Twitter. 

 We are looking for an Associate Technology Operations Analyst (Open) to join our 24/7 Cloud services team, The 24/7 team monitors and oversees the entire Ex Libris (part of Clarivate) cloud and is meant to provide fast resolution to critical rising issues. The team consists of 10 people and reports to the Technology operation manager.

About You – experience, education, skills, and accomplishments

1 year + of experience working on a cloud service team

1ּּ year + of experience as a NOC or other I.T departments

Education bachelor's degree in computer science, or a technical course

It would be great if you also had . . .

Experience in helpdesk or networking

Linux

Windows server

Experience in I.T L1, L2

What will you be doing in this role? 

24/7 monitoring, Cross-platform support, and maintenance, Automation.

Support internal and external customers and processes.

Hands-on Soc and Noc activity and monitoring

Working with networking and server management tools

Working with a supportive and adaptive team

Hours of Work / More important information for you:

Our base is in the Jerusalem, Israel office 24/7 shifts (from the office)

This is a full-time position.

Why Ex Libris?
At Ex Libris, we value our employees and are striving to create the perfect balance between work and home life. Join us to be part of a family-like environment; enjoy our unique culture and benefits. Be part of a thriving, productive community helping change the future of higher education with the state-of-the-art technology from Ex Libris.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.