Automation Engineer

• Jacksonville, Florida; Atlanta, Georgia • Operations • In-Office • 10550 Overview Job Purpose Assist with day-to-day activities supporting Mortgage Servicing Application services related to production support, releases, and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities. Responsibilities • Build and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors • Actively troubleshoot any issues that arise during testing and production • Update existing processes and design new processes as needed to optimize performance • Work with the customer to understand their infrastructure automation solution requirements • Actively participate in or own continuous improvement projects driven by automation • Work closely with the other team members to improve existing projects • Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environments • Participate in on-call rotation • Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services. • Implement automated tests, automated deployments, and operational tools • Collaborate with Product and Support teams to plan and deploy product releases • Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams • Ensure services are designed with 24/7 availability and operational readiness and rigor • Implementation of proactive monitoring, alerting, trend analysis and self-healing systems • Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems • Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services • Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated • Resolution of product/service defects or design changes, infrastructure changes, or operational changes • Partner with other engineers and analysts and lead by example - contributor more than a delegator • Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology • Any other activities as directed by management Knowledge and Experience • 3+ years functional experience working as a DevOps Engineer in 24x7 Production support services environments • Prior experience with infrastructure development, or development and operations • Strong experience with Microsoft Windows Server, Linux Administration, and AWS • Experience with scripting languages such as Python or PowerShell • Experience in architecting an automation framework • Proficiency in Configuration Management, CI, and automation tools such as – Jenkins, Chef, Puppet, Ansible or similar • Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira) • Experience with git, git repo services (BitBucket, GitHub), and branching strategies • Experience with open-source technologies and cloud services (AWS/Azure) • Experience with monitoring and alerting tools (Splunk, BigPanda, PagerDuty) • Experience with infrastructure as code (Terraform, CloudFormation) • Experience with automation of business continuity/disaster recovery/application resiliency • Knowledge of and exposure to container technology and orchestration is a plus. • Excellent problem-solving and troubleshooting skills • Process-oriented with great documentation skills (Confluence) • Experience with data structures/formats such as XML, JSON, YAML, and HCL • BS in Computer Science, Computer Engineering, Math, or equivalent professional experience • Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or .NET • Excellent troubleshooting skills, utilizing a systematic problem-solving approach • Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and/or Linux systems internals (system libraries, file systems, client-server protocols) • Experience with elastically scalable, fault tolerance and other cloud architecture patterns • Experience with Continuous Integration and Continuous Delivery concepts • Good to have experience in Containerization concepts like Kubernetes • Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike • Expertise with monitoring, alerting and incident response tools and performing root cause analysis • Experience with deployment automation tools like UCD and Azure DevOps (ADO) #LI-RS1 #LI-Onsite